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Answered

Migration instructions:

eparks16 10 months ago updated by arnelc 10 months ago 5

I have purchased premium and followed the migration instructions to the letter at least 4 times. All of the files are in the WordPress site under GoDaddy. I still do not have the site I created at the hosted domain. The only reason I purchased premium was for the one-click restore. If this does not work for manual uploads to the cpanel it should be in the instructions. My site was supposed to be "Live" yesterday and I don't know what to do. If someone could please help wil additional instructions on how to make the site read the files I need to view the website I created it would be extremely helpful. I also feel like this site makes it extremely difficult to get help.

Opened

We need some more specific information on which instructions you were following and what you're seeing instead of your site. All of that information will give us a better shot at finding where the process is breaking down for you. This will also help us find out if you're having a generic WordPress issue, which your host could help you with, or if it is indeed an issue with BoldGrid.

Hello Chris, I followed the instructions here: https://www.boldgrid.com/support/boldgrid-backup/how-to-migrate-your-wordpress-site-using-boldgrid-backup/

After clicking "Restore" I am not receiving the "Congrats" message, nor does the site change. I still the default WordPress site that came up after setting up my hosting.

The site that I am trying to setup is

http://www.registerslidebuy.com/

I also don't understand why my links still say "demo" and "trial" even though I've added the premium key. . . https://demo2.boldgrid.com/trial-9t31wzux/home/ -which took several click throughs to find it under BoldGrid Connect.

I've added the premium connect key in both BoldGrid and where I am trying to move the site to. I've also added the Premium and basic plugins, etc. 


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Considering that you have a premium account, you may want to consider submitting a support ticket through BoldGrid Central.

When I was signed in to BoldGrid Central it brought me here. Needless to say, at this point, I just figured something out to make it work. I should have known better than to pay for a plugin. 

Answered

We're glad that you got it to work and apologies for any confusion.  If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.