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Answered

How can I receive email notifications when someone posts a question on my website?

premedhubumich 9 months ago updated by support (Support) 8 months ago 7

We have a Q&A portion to our website. We cannot figure out how to set up a setting in which we would receive emails notifying us when someone posts a question.

Answer

Answer
Answered

Hello and thanks for contacting us.

A few recommendations:

Ensure the following are checked in Settings > Discussion -

Email me whenever
- Anyone posts a comment
- A comment is held for moderation

For advanced control, consider a WordPress plugin -

Comment Approved

Better Notifications for WordPress

Is there a way we can check which email it is sending notifications to? We already have what you first suggested, all the boxes selected, so that doesn't seem to be the problem.

Ensure the admin email account is where you'd want to receive those notifications.
Answer
Answered

Hello and thanks for contacting us.

A few recommendations:

Ensure the following are checked in Settings > Discussion -

Email me whenever
- Anyone posts a comment
- A comment is held for moderation

For advanced control, consider a WordPress plugin -

Comment Approved

Better Notifications for WordPress

We have it set to our admin email and still don't receive notifications. 

You may need to ensure your emails are sent with SMTP authentication using a plugin like WP Mail SMTP as this is a general WordPress issue.

You can read more in this WP Beginner article.

The advice in the WP article didn't work either. We have been struggling to fix this problem for several months now. Could you let me know if there's another way this can be resolved?

I recommend logging errors anytime you are troubleshooting this type of issue. Also, check your server's mail log for further clues or record of the email transmissions. If it is failing or being refused by the recipient, this will be included in the mail logs.

Thank you,

John-Paul