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Hello, I am having the following problem: I can not access the visual section (bold grid) of the front page of my Wordpress site. Customizing won't work either (just redirects me to the page of my site). What could be the problem?

Anon 4 months ago • updated by carlosd (Customer Community) 4 months ago 3

I am having the following problem:

I can not access the visual section (bold grid) of the front page of my Wordpress site.

Customizing won't work either (just redirects me to the page of my site). What could be the problem?

Opened

I'm sorry to see the issue you are experiencing. Do you have any other Post/Page Builder type plugins installed/activated? Which version of BoldGrid plugin(s) do you have installed/activated? Have you tried to select your preference for editors?

These details can help us to better diagnose the issue and possibly find a solution to the issue you are experiencing. Also, any additional steps/information to replicate the issue you are experiencing will help to more accurately determine what is the cause. We look forward to your reply to assist you further.

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Can you explain further about what you mean by visual section? Do you mean you're seeing HTML text instead of the visually rendered page?

That's correct. And I am unable to click the visual tab for editing within boldgrid.