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I'm not getting my welcome email

Dog2Frog2 7 months ago updated 6 months ago 6

the email address admin@brasswordpublishing.com is working. Just tested it, but I am not getting any mail from BoldGrid with an activation key.

Answer

Answer

I solved it by adding a new account with a different email address. It gave me a key and sent it to the new address. I activated the account and am back on track. This environment is not for the faint of heart or the uninitiated. Thanks, everyone.

I worked around the problem by creating a new login with a  non-company account but eventually must get responses to the admin email account.  Look forward to a solution.

Answer

I solved it by adding a new account with a different email address. It gave me a key and sent it to the new address. I activated the account and am back on track. This environment is not for the faint of heart or the uninitiated. Thanks, everyone.

We apologize for any inconvenience, and we'll look into ways to improve this process in the future.

Thanks. I have gone to BoldGrid Central several times in the past two days and re-requested a key. Other mail is going to the inbox, but nothing from BoldGrid. 

Hello Dog2Frog2,

Just to let you know, you can always get you key by logging into BoldGrid Central. The BoldGrid developers are checking on the emails that are automatically sent.

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Hello Dog2Frog2,

Sorry for the problem with getting your email from BoldGrid.  I have alerted the BoldGrid administrators about the issue and they should reach out to you in 24 hours.  If you don't see anything, please reply here and we can follow up on it to see what's happening.


If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.