no credits posted after payment

kimwtully 1 year ago updated by Joseph (Support) (Support) 1 year ago 1

I have a boldgrid site through inmotion hosting. I have paid for coins (and my credit card was charged) and they have not been credited to my account. Inmotion says I need to contact boldgrid. I find no support phone or chat options available. This is very annoying as my site is live and I can not purchase the copyright for the photos.


Thank you for contacting us and I am sorry to hear that there were some problems getting the Connect coins correctly assigned to your account.  I spoke to the team at InMotion and have adjusted the coin balance of your key to the expected amount.  The coins are assigned to the Connect key ending in '8e1e' and any website that is using that key should show the correct balance.

We apologize for any inconvenience this has caused you and please let us know if there is anything else that we can do to help!