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Answered

Rapid Time Out

john 1 week ago • updated by Jesse Owens (Community Manager) 1 week ago 1

When I log into our online store (admin) I have to go through a Boldgrid login. In the last few days I get logged out of the store site by Boldgrid after around thirty seconds. Is there something I can do to prevent this? Thanks

John

Answer

Answer
Answered

Hello,

Thanks for the great question, I'm sorry that your login sessions aren't working correctly.

None of the BoldGrid suite of plugins and themes should have any effect on the length of your login session, but many security plugins have this functionality. In addition, since the login session is stored using Cookies in your web browser, it is possible that your web browser may be related to this issue. 


I recommend reviewing your active plugins, particularly any that might have been added or modified recently, so see if any of them have this feature. I also recommend trying a different web browser or computer to see if the behavior occurs with them as well.

Answer
Answered

Hello,

Thanks for the great question, I'm sorry that your login sessions aren't working correctly.

None of the BoldGrid suite of plugins and themes should have any effect on the length of your login session, but many security plugins have this functionality. In addition, since the login session is stored using Cookies in your web browser, it is possible that your web browser may be related to this issue. 


I recommend reviewing your active plugins, particularly any that might have been added or modified recently, so see if any of them have this feature. I also recommend trying a different web browser or computer to see if the behavior occurs with them as well.