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Answered

Not receiving question notifications

premedhubumich 3 months ago updated by Jesse Owens (Community Manager) 3 months ago 1

We are not able to receive question notifications or comment notifications when a question or comment is posted. As per previous advice, we checked our settings and installed the WP Mail SMTP. We were previously told that if BoldGrid admin could have an admin account in our website, they may be able to help more with the troubleshooting. Could you explain how to set this up or another way to resolve the issue?

Answer

Answer
Answered

Hello,

Thanks for the question, I'm sorry to hear that you're not being notified for new questions or comments.

The settings for WP Mail SMTP will depend on your email provider, but in general, they should be the same settings you use to set up an email client like Thunderbird or Outlook. If you need to troubleshoot these settings, I recommend using the "Test Email" tab in WP Mail SMTP.

There's more information available on the WPForms website as well.


I hope this helps! If you do need additional assistance, be sure to file a private ticket from your account in BoldGrid Central, so that we can keep your information confidential.

Answer
Answered

Hello,

Thanks for the question, I'm sorry to hear that you're not being notified for new questions or comments.

The settings for WP Mail SMTP will depend on your email provider, but in general, they should be the same settings you use to set up an email client like Thunderbird or Outlook. If you need to troubleshoot these settings, I recommend using the "Test Email" tab in WP Mail SMTP.

There's more information available on the WPForms website as well.


I hope this helps! If you do need additional assistance, be sure to file a private ticket from your account in BoldGrid Central, so that we can keep your information confidential.