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  • #30536
    cicamuk
    Guest

    I updated to wordpress 5.2.3 and my admin page was immediately unavailable. Deactivated plugin and could access again. Reinstalled, clicked activate and I immediately got thrown off my admin page. Once I head back to workdpress.com I can deactivate plug in and I’m fine.

    This never affected my actual website, just the ability to access all admin functions.

    I really like using the boldgrid functionality so any ideas?

    Thanks,

    Craig

    #30537
    Jesse Owens
    Guest

    Hello,

    Thank you very much for letting us know about the bug caused by the recent update to the Backup plugin.

    Our team has released a fix for this bug in the latest update, version 1.11.8

    If you were unable to deactivate the Backup plugin using the automated recovery email, you should try disabling it via FTP/File Manager or WP-CLI to restore access to your Dashboard.
    Once the plugin is disabled you should be able to download the newest update and reactivate the plugin.

    Thank you for your understanding and we are sorry for any distruptions this bug has caused you. Please let us know if there is anything else that we can do to assist you.
    https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-ftp-or-file-manager/
    https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-wp-cli/

    #30538
    cicamuk
    Guest

    Thanks for the update. Do you know when this will be available on the wordpress plugins page to update?

Viewing 3 posts - 1 through 3 (of 3 total)
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