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Answered

New to this how do I add an email address--am I paying for this?

tunesmithtn 1 month ago updated by Jesse Owens (Community Manager) 1 month ago 1

The ownership of my site was transfered to me. How do I get help? No support other than some forum????

Answer

Answer
Answered

Hello,

Thank you for the questions, I'm sorry you're having trouble with your new site.


First question- how do I add an email address? If I understand you correctly, you mean you're trying to add a new user account to your website to log in with. You can do this via the Users -> Add New menu. Here are detailed instructions from the WordPress User Manual.


Second question- am I paying for this? It depends. Several of our supporting web hosts provide BoldGrid Premium included in your web hosting package. BoldGrid also produces a fully-featured free version of all our products. Since your website ownership was transferred to you, your website's connect key may be associated with the previous owner's email address. If they would like to transfer ownership of your BoldGrid connect key to you, you can do so using these instructions.

Third Question- How do I get help? Free users receive support via this forum. If you have a premium account, you can utilize our Premium Support ticketing system. If you use one of our supporting web hosts, your hosting provider can also provide support for BoldGrid's products.

I hope this helps!

Answer
Answered

Hello,

Thank you for the questions, I'm sorry you're having trouble with your new site.


First question- how do I add an email address? If I understand you correctly, you mean you're trying to add a new user account to your website to log in with. You can do this via the Users -> Add New menu. Here are detailed instructions from the WordPress User Manual.


Second question- am I paying for this? It depends. Several of our supporting web hosts provide BoldGrid Premium included in your web hosting package. BoldGrid also produces a fully-featured free version of all our products. Since your website ownership was transferred to you, your website's connect key may be associated with the previous owner's email address. If they would like to transfer ownership of your BoldGrid connect key to you, you can do so using these instructions.

Third Question- How do I get help? Free users receive support via this forum. If you have a premium account, you can utilize our Premium Support ticketing system. If you use one of our supporting web hosts, your hosting provider can also provide support for BoldGrid's products.

I hope this helps!