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Answered

Video thumbnail not showing

adamsp 3 months ago in General WordPress updated by Jesse Owens (Community Manager) 3 months ago 1

I have a video clip on our home page using the video player block component. I had to update the video clip. When I uploaded  the first video, I had selected to Show Images in the video block settings and it displayed a nice thumbnail image when looking at the web page. However, after uploading the new video and switching over to it in the video player component, there is now no thumbnail image displayed in the video player block. It's just a black background with the play button in the middle. I had also selected Show Images this time, but that didn't seem to help.

Do you have any ideas what might be wrong or what can be done to have an image show instead of a blank video player block?

Answer

Answer
Answered

Hello,

Thanks for reaching out, I'm sorry to hear that your video thumbnail isn't working correctly. Generally speaking, if your video is hosted on YouTube or another online platform, that platform will control the thumbnail. If your video is self-hosted, WordPress automatically picks out a frame from about the 3-second mark to use as a thumbnail.
You can also edit the thumbnail for your self-hosted videos by going to Media -> Library, clicking on your video, and then click on Edit More Details. 


From there, you'll see the Featured Image field:

I hope this helps!

GOOD, I'M SATISFIED

Prompt, informative response. Greatly appreciated!

Satisfaction mark by adamsp 3 months ago
Answer
Answered

Hello,

Thanks for reaching out, I'm sorry to hear that your video thumbnail isn't working correctly. Generally speaking, if your video is hosted on YouTube or another online platform, that platform will control the thumbnail. If your video is self-hosted, WordPress automatically picks out a frame from about the 3-second mark to use as a thumbnail.
You can also edit the thumbnail for your self-hosted videos by going to Media -> Library, clicking on your video, and then click on Edit More Details. 


From there, you'll see the Featured Image field:

I hope this helps!