I have a video clip on our home page using the video player block component. I had to update the video clip. When I uploaded the first video, I had selected to Show Images in the video block settings and it displayed a nice thumbnail image when looking at the web page. However, after uploading the new video and switching over to it in the video player component, there is now no thumbnail image displayed in the video player block. It's just a black background with the play button in the middle. I had also selected Show Images this time, but that didn't seem to help.
Do you have any ideas what might be wrong or what can be done to have an image show instead of a blank video player block?
Customer support service by UserEcho