Your comments

Hello Amosroyb,

Our apologie but we do not provide support in French.  BoldGrid is a series of plugins that help you to build a WordPress-based site.  It does not anything to do with the Office 365 (if that is what you are referring to).  Please contact your hosting service or the related developing software support for additional aassistance.


If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.

Sorry for the problems with the password reset.  BoldGrid is a series of plugins that do not have anything to do with the WordPress login (BoldGrid simply rebrands the login interface). You may need to speak with the hosting service in order to get assistance with the WordPress login.  If you are using BoldGrid Central, then please submit a support ticket through the BoldGrid Central interface for further assistance.

Sorry for the problem with the navigation label of a menu.  I could not duplicate this behavior in a test site.  Here's how I was changing it:

I loaded the Monument theme and started changing the labels.  I'm not sure how you're making the changes.  Can you please explain the steps you're taking?  Also, double-check the versions of the theme and the BoldGrid plugins that you're using. Provide us this information so that we can investigate the issue in more depth.

Hello Rose,

Sorry for the issue with the size of the empty space between header and top of the pages in the Venetian theme.  These themes are created to be responsive, so making changes to different elements may affect the responsiveness of the theme. You can change the behavior of the speaking using Custom CSS code (Inspect Element with the Chrome browser).  However, it is beyond the scope of this service.  You are welcome to submit a ticket to support, or you may want to consult with an experienced web designer/developer. If you have any further questions or comments, please let us know.

Hello Vinh,

Sorry for the problem with the email address.  If you're having problems logging into the account or WordPress Administrator, then you need to contact the host where you have made the account.  If you're dealing with BoldGrid Central, then you should submit a support ticket through the Support Request in the Manage My Account screen (in BoldGrid Central).  If you have any further questions or comments, please let us know.

Make sure to clear your browser cache, or you may be seeing an old saved copy of the page.  If the problem recurs, then you may need to verify the change was saved appropriately.  If you want us to look at it, we need to know the domain name and change that you are expecting. 

If you have any further questions or comments, please let us know.

WordPress latest version is 5.1.1, but BoldGrid is a series of plugins and none of them are 5.1. Here's an example of the versions:

Please also try disabling all of the other plugins but the BoldGrid plugins and see if there is a conflict causing the issue to occur.  If the problem recurs, then please provide us with the appropriate version #s for both the plugins and loaded themes and we can investigate the issue in more depth.  

If you're trying to accomplish something that is not a normal function within the BoldGrid interface, then it will require custom code - typically CSS to get the behavior you're trying to accomplish.  This is typically beyond the scope of support, however, you are welcome to inquire by sending a support ticket into BoldGrid.  If it's something that can easily be done then the code maybe supplied. Or, you may want to consult with an experienced website designer/developer.


If you have any further questions or comments, please let us know.

Hello James,

Sorry for the problem with the popup menus not displaying the drop-down.  Can you please provide the versions for WordPress and BoldGrid plugins that you are using? We are unable to duplicate the issue at this point.

BoldGrid is a set of plugins that work in WordPress.  So, using another WordPress plugin that doesn't conflict with BoldGrid's functionality should be no problem.  The Google Analytics Dashboard should work with no issues.  If you see a problem, then please submit a ticket to BoldGrid so that they they can investigate it.