Hello Vince59,

If you are trying to revert to the original theme/inspiration you can simply reload it.  Log in to your BoldGrid Administrator Dashboard (same as your WordPress Admin dashboard), then go to Inspirations.  Select the same Inspiration that you're using and then make sure it replaces the appropriate existing website (either Active or Staging). You can tell which one you're replacing by simply going to the Customization screen and looking at the top left corner.  You will see either Active theme or Staged theme.  The one that isn't a link is your active theme.  You can see an example in the screen below (Active theme = Swifty).

 I hope that helps to answer your question! If you require further assistance please let us know!

Regards,
Arnel C.

In order to transfer you can see the options available in Cloud WordPress by going to the Cloud WordPress page.  If you click on Transfer you will see the button labeled Transfer Cloud WordPress Guide. Basically, you would use the Backup tool.  You would then have to have a WordPress site installed with your domain name.  It sounds like you already have a hosting package through GoDaddy.  You would need to install the BoldGrid plugins there, and then restore your site to that location.  The domain name that you want to use will be the one used for the WordPress install at your hosting service.  I hope this helps to clear up the issue.  

Hello, Abdelrahman,

Sorry for the problem with Inspirations at WPCentral not working.  We're not 100% sure about the WPCentral location.  We do have a BoldGrid Central location.  I just checked it and the categories all loaded.  I also checked on a VPS site (non-Cloud version) and they are also working there.  If you continue to have problems, please provide a URL so that we can investigate and see if your request is making it to our servers.  

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

I spoke with the BoldGrid team directly and they said that this information is being pulled from the gallery that is rendered in shortcode at the start of your page. He said that you can use the BoldGrid SEO plugin to add a custom description that will take the place of the other one.  You would need to request a recrawl of your site by search engines in order for the change to appear quicker.  Otherwise, you would have to wait for the search engines to crawl your site before you would see the changes appear in the search engine results.  

I would also advise that you make sure that your plugins are updated.  All of the versions you listed are old except for the theme, gallery, and the staging plugin.  Make sure that you backup EVERYTHING before you make any updates or changes.  That way you can recover in the event that something unexpected happens.

BoldGrid is a series of plugins that work through WordPress, so you definitely installed WordPress.  There would be no transferring to WordPress as you're already working in WordPress.  As long as your site is active, then you should be able to see it if you type in the URL on a browser.  What's the domain name for your BoldGrid site?  If you go to your Dashboard, then the site link will be in the top lefthand corner at the top of the page.  If you click on it, copy the link and then you can go to a different browser (or use the private option in your current browser) to see the site as it would appear.  If you provide the URL for us, we can take a look as well.

Hello DonBrownDesign,

Thanks for the question about publishing your BoldGrid website.  It will depend on how you installed WordPress or how it's hosted.  If you have created your site based on a WordPress installation that is using a domain name, then the site should already be live.  If you set up on a standalone server that is not on the internet, then you will need to migrate your site with the BoldGrid Backup plugin. If you have created the site using BoldGrid another way, then please specify it and we can advise on the best way to get it published to the internet.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello Invest,

Sorry for the problem with the website description including "[gallery targetsize=" from your theme header.  In order for us to investigate the issue, we do need a domain name where the issue is occurring.  If you could also provide us information on the version of BoldGrid plugins as well as the name of the theme (and it's version). This information is important for us so that we can accurately determine what is causing the issue.

Kindest regards,

Arnel C.

Hello Dejlozada,

Sorry for the problem with the Diced theme being out of date according to WooCommerce.  The BoldGrid team responded that they do intend to keep the themes updated and are working on them.  We, unfortunately, don't have a release date for the update.  However, you will receive a notification in the WordPress dashboard when the updated theme is released.  I was also told that the update generally does not affect the core functionality of WooCommerce, so you should be able to use your features as intended.  

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello DavidBlowPhotography,

My apologies as I didn't see your second question immediately.  The issue with the video on the page has to do with how WordPress handles the playback of a YouTube file.  You can change the embed size by looking at your YouTube video in your YouTube editor.  Here are the steps:

1. Open your Video in YouTube.
2. Click the Share > Embed option.
3. Click Show More.
4. In the video size drop-down menu, select custom size.
5. Enter the desired width of the video player. ...
6. You are also able to select the “end image” or the “follow on video” from this area.
7. Copy the code.
   

Also, keep in mind that the page will automatically resize the file to the display device since the code is based on a responsive design.  This means that the image and menus will automatically adjust based on the size of the display screen.  I hope this helps to answer your question!  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello James,

We appreciate your patience.  I asked that they look for a record of your request, but there is no record of it based on the email used in this question ( james.welbes@gmail.com).  You can get a key by simply signing up for an account at BoldGrid Central.  If you need for us to look further into it, then please provide the email associated with the key request.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.