Hello! Thanks for the great question.

Your best bet to accomplish this is to make sure that the video is the same size as the column container your text is in.

If you check out this video:

That first method I showed, where you drag the column container of your video embed, will make sure that the text is the same width as your video.

I hope this helps!

Hello! Thanks for the great question, I'm sorry you're having trouble aligning your rows of products.

WIthout being able to take a look at your site, I wouldn't be able to say for sure. However, my guess is that Safari is rendering your 4th product a little wider than the rest, which is causing it to move down a row. Would you be willing to post a link to your site so we can take a look?

Hello, thanks for the excellent question.

You're correct in your comment, hiding the Partner Attribute is a premium feature. 

Hello,

Thanks for the great question, I'm sorry to hear that you've been hacked, but I'm glad to hear that you have a backup to restore!

When you upload the backup file, follow the steps found here to restore a large backup file so that BoldGrid Backup will recognize the uploaded file.

I hope this helps!

Hello GigiT,

Thanks for the great question, I'm sorry you're having trouble finding your original site.

If I understand you correctly, did you use the "Start Over With a New Inspiration" function in BoldGrid Inspirations?

If that's the case, you can recover all of your content pages from your Trash. Navigate to Pages -> All Pages and click on Trash at the top. Hover over your pages, and click on Restore.

Alternatively, if you're using BoldGrid Backup you can restore one of your Backup Archives.

I hope this helps!

Glad that I could help! If you have a moment, I'd be very grateful if you can share your experience with others by giving us a rating on WordPress.org.

Hello,

Thanks for the great question. Because the content sliders are just another type of block, adding images to them is the same as adding an image anywhere in your page. 

Locate the block that you'd like to place an image in, and then click the Add Media button. 

Hello,

Thanks for the great question- text color contrast is extremely important both from an aesthetic point of view, as well as user-experience and accessibility.

In order to change this, while you're viewing your shop page, click Customize from the top bar, then click Colors. Here you can change the color scheme of your entire site, but specifically, the third color is the one that controls the color of the prices.

I hope this helps!

Hello, thanks for the great question. I'm sorry to hear you're having trouble with your new user account.

In WordPress, it's not possible to have two separate users with the same email- the email is the "Unique Identifier" for user accounts. 

If you still have access to another Administrator account, you can reset the password by visiting the Users -> All Users. On that screen, you'll be able to see your new users as well as the email address that is assigned to them. Hover over the username, click Edit, and scroll all the way down to create a new password for them.

If you don't have access to another administrator account, there are several ways to reset the password through other means.

I hope this helps!

Hello APMc, 

I'm sorry that you're still having trouble with this, I'll do my best to try and explain more clearly.

WordPress and BoldGrid are the software that you use to create your website. You can run this software on any computer, but in order for other people to see the website you make using the software, that computer has to have an "address."

DNS is the way that the internet looks up your website's address, for example, your domain might "point" to an IP address like 1.2.3.4. So when your domain registrar is asking you to find the DNS, they're normally talking about either "Nameservers," or the actual IP address, so that they can "point" your domain toward the computer that has your website.

BoldGrid doesn't actually provide these computers, but our fantastic WordPress Hosting partners do. You can use any hosting provider you'd like however, these are just the ones we recommend.

Since you are a Premium customer, you get all of these features, including one-on-one support via your BoldGrid Central Account, so if you're still having trouble, feel free to reach out in a private ticket so we can give you more specific information.

I hope this helps