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When I try to log in to website it just goes back to login. No error msg, no wrong password, just goes back to login. Now I am locked out. requested lockout email, didn’t get it.
Hi Tim,
Thank you for reaching out although I’m sorry to hear you’re having trouble logging in to your website. If you’re having trouble logging in to your BoldGrid Central account you can follow this guide to regain access.
If it’s your actual WordPress site itself this guide shows 5 ways to reset your WordPress password .
I hope this helps Tim! Please let us know if you have any other questions for us.
I’m not having a problem getting into Boldgrid Central, and it wasn’t a password issue. The login page was stuck in a loop. Enter credentials, page refreshes, enter credentials.
When I log into my wordpress site, it’s from a boldgrid page. That’s the page that was stuck in a loop, and now I’m locked out.
Lost password won’t help, I’m locked out, can’t even see login now.Thanks Tim,
I apologize for the confusion. The BoldGrid branding on the login page is just a skin to show you’re using BoldGrid but it’s really just the core WordPress login.
Have you reviewed the guide I linked on 5 ways to reset your WordPress password? It might help you get back into the site.
I somehow got back to the login page, but it’s still a loop. No password error messages, no messages. Enter credentials, page refreshes, enter credentials… I didn’t lose my password, page is not working.
Could it possibly be a caching issue? You can try logging in from a private (incognito) browser or a totally separate browser type. For example, if you’re currently using Google Chrome, try accessing the site admin area using FireFox, Edge, etc.
Thanks Tim
Tried a different browser, had coworker send me new password. How do I get past the locked page so I can get to login? ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.
I’ve never been able to get emails from site working, gave up years ago.
Hey Tim,
That sounds like your hosting provider or a security setting you’ve enabled on your sever or via a plugin that has locked you out for too many incorrect password attempts.
You’ll likely need to contact your hosting company or wait until the hold clears and try again, unless you have direct access to your security settings.
The issue with emails is likely your mailer settings. The default WordPress mailer is not really good and it’s always better to send emails using SMTP instead of the default php mailer.
When this happens emails often land in the spam box.
Thanks Tim, I hope you can get everything situated quickly.
I am the same – i cant log in either and it wont send an email with a link to sort password?
Hi Emma,
If you’re experiencing similar issues you should follow the same steps as above. This guide on resetting your password should be helpful. https://www.boldgrid.com/support/wordpress-tutorials/5-ways-to-reset-your-wordpress-password/
Thank you.
According to my hosting providers it was something to do with my firewall. I too can’t get emails from website even though I use WP Mail Pro. That’s another issue. Getting a password reset should be a no brainer, but after all these years WP still hasn’t fixed their email.
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