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Dear W3 EDGE Support Team,
I recently noticed a charge from W3 EDGE LLC on my credit card, dated May 2nd, 2025 at 21:04:29 JST, in the amount of 14,874 JPY.
However, I have already canceled my WordPress site and am no longer using any related services, including W3 Total Cache or BoldGrid.
Could you please:
Confirm which service this charge was for,
Cancel any active subscriptions or auto-renewals, and
Refund this charge if possible?
My registered email address is: -redacted-
Transaction reference: 1A122001Thank you very much for your assistance.
Best regards,
ANTIQUE LEAVES NAKAMOTO
Hello,
Thank you for reaching out, and I am happy to help!
I was not able to find any W3 Total Cache subscription associated with the email you provided.
Can you please reach out to us directly via email customer-support@w3-edge.com and provide the information about your subscription so I can assist you with this.Thanks!
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Viewing 2 posts - 1 through 2 (of 2 total)
