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Good morning, I’m trying to access my website to update the information. I cannot remember if I used the indemusicstudio@yahoo.com or elmcityprofessionalcontractors@gmail.com email addresses. I don’t have either of them since establishing my business. The new email address is nexgenelectricalcontractor@gmail.com. I tried accessing WordPress and can’t get in to the admin portal either. Can someone call me at 203-848-0091 to verify my information in order to reset login and password information? Thank you, Andre Alexander
Hello Andre,
Thank you for reaching out to our support team.
While BoldGrid and WordPress are the software that power the website, we don’t have any access to the website itself. In this situation, I’d recommend reaching out to your hosting provider to help you get access to the site.
If you do already have access to your hosting account, you can use one of these 5 ways to reset your WordPress Password.
Additionally, the emails you provided don’t appear to be associated with the account. If you have another email it may be under, or if you’d like to discuss billing or account details, feel free to reach out to Premium Support and they’ll be happy to assist.
Thanks.
Elana.
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Viewing 2 posts - 1 through 2 (of 2 total)
