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Hi!
Woke up to this morning that our license key for W3 is not being validated.
I’m not sure if I bought it on a previous account (for my previous site), and there’s no way for me to verify which email the license key belongs to. Could I get some help here?Thanks!
Hello Elias,
Thank you for contacting W3 Total Cache support.
Unfortunately, due to the 5 failed collection attempts since Sep 10, 2025 5:08 AM EDT the subscription is now terminated and the license is canceled. We cannot re-enable the terminated subscription for security reasons.
Most likely the card is expired and you should have updated the billing infoPlease purchase a new W3 Total Cache Pro license and replace the old one in Performance>General settings>Licensing, to be able to continue using the Pro version.
You can use this link to purchase at a 50% discountThanks!
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Viewing 2 posts - 1 through 2 (of 2 total)
