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Hi there,
I work for Warehaus, and I believe an employee who no longer worksfor us had an account with BoldGrid that should have been cancelled. We recently received a charge from BoldGrid, but we do not have a known account and would like to cancel any ongoing subscription and receive a credit. Can you please help me understand why we were charged, and how to proceed.
Our website is http://www.warehausae.com
Below are the details of the transaction:
12/08- 65340245083838383
BoldGrid 888-3214678 VA
$99.00
MCC: 8999 MERCHANT ZIP: 23452
ORDER NUMBER: 68185
LOCAL TAX INDICATOR: 2
NAT. TAX INDICATOR: 0
Last 4 digits of card: 0657Thank you,
Lauren Bergman
lbergman@warehausae.comHello Lauren,
Thank you for reaching out, and I am happy to help!
Your W3 Total Cache subscription is now canceled, and no additional invoices will be issued for this subscription.Thanks!
Thank you for your response. If you are not willing to reverse the charge, can I be sent an receipt for our accounting team?
Can I please be emailed a copy of the receipt?
Hello Lauren,
I’ve sent the invoice to your email address.
Please check your email and let me know if you got it
Thanks!Thank you. My apologies, but I just experienced a temporary issue with my inbox. Could you please email me again at -redacted-.
Thank you!
Lauren
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