Contacting Support (Issues and Feedback) | BoldGrid

Do you have questions, requests for new features, or even a bug to let us know about? There are a few ways you can get in touch with us.

BoldGrid Central Premium Support

If you have a Free Connect Key, there are many options for you as well.

WordPress Repo

Community Portal

  • If you do not have a Premium Key, you can use our Community Portal
  • There are three forums available for creating a thread in the Community Portal:
    • Questions – This forum is for general usability assistance in building your website with BoldGrid
    • Feature Requests – If you have any ideas about additions you think we would make any of our plugins better create a thread here
    • Bug Reports – These requests are related to problems with the plugin or theme functionality not working as expected

User Community

  • Anyone can create a thread in our Facebook User Group, our user community, moderated by BoldGrid professionals.

Dashboard Widget

  • In your WordPress Dashboard, locate the widget called BoldGrid Feedback
  • Select one of the options for your feedback
    • Theme Design
    • General Usability
    • Feature Suggestion
    • Your Web Hosting Provider
    • Bug Report
    • Other
  • Enter your feedback in the provided form and indicate that you would like to be contacted regarding your question
  • Click Submit

 

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4 thoughts on “Contacting Support (Issues and Feedback)

  1. My website was built using boldgrid by a 3rd party; Inmotion using word press. I can’t log into my BoldGridaccount, though.
    The website is- craigsandlerautobroker.com

    • Hello Craig-
      In order to log into your website, you’ll use the address craigsandlerautobroker.com/wp-admin. If you weren’t provided a password by your designer, try one of these five ways to reset your password. Your hosting provider, InMotion Hosting, can also help to restore your access to your website if you’re unable to use any of these methods.

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