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    Justin Morrison

    I’ve been in contact with the support team at Dreamhost. Their one-click deluxe install of WordPress is supposed to include BoldGrid and Creo Premium. The install failed so I added both the theme and plugins manually. Dreamhost support provided a license key for BoldGrid, but I still do not have access to Creo Premium features.

    See the following:

    “Thanks for reaching out to DreamHost Support. I hope you are doing well
    today, I’d be happy to help! In regards to your message, Crio Premium
    should be included with our package for one click installs, since it was
    add quite some time ago. I’ve reach out to our BoldGrid contacts, and
    they mentioned you can contact them from this link and they can get the
    premium Crio added onto your site.”

    Can you help?

    Brandon C

    Hi Justin,

    Thanks for reaching out, I’m sorry to hear you’re having trouble with your Crio Pro WordPress theme installation.

    It sounds like you have everything setup correctly with your manual installation. The missing step seems to be installing and activating the Crio Premium plugin itself. Since your one-click install failed your premium plugins we’re likely never installed.

    You can log into your BoldGrid Central account using your “DreamHost” (not WordPress) account credentials.

    Once you’re logged in you just need to visit the plugins section and download the Crio Premium plugin as well as, the Post and Page Builder Premium plugin and install them on your site.

    I hope this helps! Please don’t hesitate to reach back out if you have any other questions for us.

    Justin Morrison

    Thank you for this response. I was able to create BoldGrid account. I downloaded, installed and activated the BoldGrid Premium plugin.

    However, in Customizer I’m still prompted to “Get More Features. Upgrade Creo”

    What am I missing? I’m looking for header customization options. Thank you!

    Brandon C

    Hi Justin!

    Have you also installed the Crio Premium plugin? It will be listed in that same plugins section. It sounds like you may still need to add that or your premium connect key. You’ll find your Premium Connect Key in the “Connect Keys” section of your BoldGrid Central account.

    I hope this helps!

Viewing 4 posts - 1 through 4 (of 4 total)
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