Generally speaking, animations should work on mobile without changing any settings, so it’s possible there might be something going on technically with your site.
Can you include your site’s URL in a reply here so we can take a closer look for you? If you don’t want it to be posted publicly, you can use the Website field in your reply, and only our support team will be able to see it.
Thanks for the reply! For some reason, the website URL didn’t come through. I looked up the account associated with your email, and I do see one site with the word “travel” in the domain name, but it looks like it’s got an “Under Construction” plugin active right now so I can’t actually see any of the content.