November 9, 2020 at 3:37 pm #31184AmberGuest
The global background on my website disappears. I have sent the link to others for viewing and editing and they are not seeing the background, only a white screen. The same issue is happening in mobile situations as well. Help!
Amber BracheNovember 9, 2020 at 4:04 pm #31191
I checked out the site that you included in your information, and it looks like it’s using the pre-installed background for the Restaurant variant of Diced (the wooden cutting board with a sprig of Rosemary).
One thing I did see is that you’re using WP Super Cache, so it’s possible that you might have been seeing a cached version of the page. Try clearing your cache to see if that fixes it for you.
If you’re still having trouble, let us know which page you’re seeing the white screen on and we’ll be happy to help.November 10, 2020 at 3:26 pm #31236Amber BracheGuest
Thank you Jesse for checking it out. I was hoping your suggestion fixed it, but it didn’t. When I load the above preview link the background appears for a split second and then disappears. Argghh! Any other thoughts?November 10, 2020 at 4:12 pm #31240
I checked out the customizer preview link, and now I can see it too!
I set up a testing site on BoldGrid Cloud WordPress and tried to do the same thing- save the Customizer settings as a draft- and I got the exact same behavior, so I think you’ve found a bug in the way that BoldGrid’s theme options are being saved as drafts. I’ve filed a bug report about this issue so the developers can address it.
As soon as I actually published the new background, it works as expected. One way that you might be able to work around this in the meantime is to use the popular CMP Coming Soon and Maintenance Plugin. CMP is a totally free plugin that will hide your work from the general public, and lets you create bypass links that you can give to your collaborators to see the progress.November 11, 2020 at 1:27 pm #31288AmberGuest
Thank you for taking another look at the issue. I will do as you have suggested and use the CMP plugin.
BTW, is there some sort of prize for finding a bug? A cookie, perhaps? j/k
Thanks again!November 11, 2020 at 1:30 pm #31302
Very happy to help, Amber, and thanks for helping us improve the products! I’ll see about a cookie.
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