Thanks for submitting a question background images not showing in BoldGrid phone view. The theme layouts change depending on the device. You can edit the behavior of the background images in the Customizer. Some themes magnify the background image and some may collapse it entirely depending on how other elements are situated on the page.
I advise using the phone device view while in the customizer, so you can edit the background elements and preview them at the same time.
I’m having the same problem with magnification of the background image in the Vacation theme. While I’m working in the Customizer on the dashboard, and toggle between device views, it looks fine, but when I use my smart phone or tablet to view, it doesn’t work and the photo is magnified. mymoolelo.com
Thank you for contacting us. Sorry to hear about the experience you are having, we are looking into the login issues now. The login is just for tracking your BoldGrid Keys, we do not have a ticket system. But, you can always post a question here in our public forums anonymously.
I recommend testing with the Phone View option to verify how it will look. Can you provide a link to the site for us to test further?