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Hi there
I’ve created a backup in Total Upkeep and tried to restore it but it doesn’t work. Tried this numerous times then I discovered this:
“The database in this backup archive was encrypted with a token that does not match the one saved in your settings. In order to access the encrypted database, the matching encryption token is required. If you have the matching token, then go to the Backup Security settings page to save it.”
I am not a premium member and have never requested “encryption” or ticked any box regarding this. Therefore I do not have any kind of token!
I have used backup restore once before and it worked but that was a month or so ago.
Any ideas gratefully received.
Hi Rebecca-
Generally speaking, you shouldn’t see this error as a free user unless the backup you’re restoring is being transferred from another website that was using Total Upkeep Premium with database encryption enabled.
It’s possible that the database backup might be corrupted, which would cause Total Upkeep to think that it’s encrypted. Here are two things we should check:
- If the backup was created on this site, check the log file for it. Navigate to Total Upkeep > Tools > Logs and check the log file that has the same timestamp as your backup. If you can find that, reply here with the text from that log.
- Download the backup file to your local computer, unzip it, and look for the file that ends in .sql. Open it with a text editor like NotePad++ and check to make sure that it is in plain readable text.
- The topic ‘Can´t restore backup – backup archive was encrypted with a token that does not match’ is closed to new replies.
