Backup Failed

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  • September 19, 2023 at 3:04 pm #106086
    Yana
    Guest

    Hi!
    I have been having backup issues since I started using Pro version.
    I would be appreciated if you could direct me how to fix it.

    My website hosting provider is hostinger.com
    It is not killing backups.

    I am sending you the latest log.

    I am looking forward to hearing from you!

    Yana Dixon

    [2023-09-19 16:35:16 UTC] PHP Version: 7.4.33
    [2023-09-19 16:35:16 UTC] WordPress Version: 6.3.1
    [2023-09-19 16:35:16 UTC] Total Upkeep version: 1.15.7
    [2023-09-19 16:35:16 UTC] getpgid support: Available
    [2023-09-19 16:35:16 UTC] Backup process initialized.
    [2023-09-19 16:35:16 UTC] Backup process initialized.
    [2023-09-19 16:35:16 UTC] Process id: 605843
    [2023-09-19 16:35:17 UTC] ——————————————————————————–
    [2023-09-19 16:35:17 UTC] Starting dump of database…
    [2023-09-19 16:35:17 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 32721208 (31.21 MB) / 34876696 (33 MB)
    [2023-09-19 16:35:18 UTC] Database info: Array ( [wp_actionscheduler_actions] => 10236 [wp_actionscheduler_claims] => 7 [wp_actionscheduler_groups] => 14 [wp_actionscheduler_logs] => 30729 [wp_aioseo_cache] => 11 [wp_aioseo_notifications] => 3 [wp_aioseo_posts] => 10 [wp_cartbounty] => 3018 [wp_commentmeta] => 0 [wp_comments] => 185 [wp_csp3_subscribers] => 0 [wp_cspv5_pages] => 9 [wp_e_events] => 0 [wp_e_notes] => 0 [wp_e_notes_users_relations] => 0 [wp_e_submissions] => 0 [wp_e_submissions_actions_log] => 0 [wp_e_submissions_values] => 0 [wp_ewwwio_images] => 9034 [wp_ewwwio_queue] => 45 [wp_failed_jobs] => 0 [wp_ks_giveaways_contestant] => 276 [wp_ks_giveaways_entry] => 7293 [wp_ks_giveaways_winner] => 2 [wp_links] => 0 [wp_litespeed_avatar] => 4 [wp_litespeed_img_optming] => 0 [wp_litespeed_url] => 210 [wp_litespeed_url_file] => 1681 [wp_mailchimp_carts] => 29 [wp_mailchimp_jobs] => 5 [wp_options] => 2286 [wp_popupallypro_stats_log] => 0 [wp_postmeta] => 28704 [wp_posts] => 1876 [wp_queue] => 0 [wp_term_relationships] => 1181 [wp_term_taxonomy] => 136 [wp_termmeta] => 1736 [wp_terms] => 136 [wp_userfeedback_survey_responses] => 0 [wp_userfeedback_surveys] => 0 [wp_usermeta] => 407 [wp_users] => 8 [wp_wc_admin_note_actions] => 30 [wp_wc_admin_notes] => 22 [wp_wc_category_lookup] => 12 [wp_wc_customer_lookup] => 27 [wp_wc_download_log] => 0 [wp_wc_gpf_render_cache] => 0 [wp_wc_order_addresses] => 0 [wp_wc_order_coupon_lookup] => 15 [wp_wc_order_operational_data] => 0 [wp_wc_order_product_lookup] => 45 [wp_wc_order_stats] => 33 [wp_wc_order_tax_lookup] => 33 [wp_wc_orders] => 0 [wp_wc_orders_meta] => 0 [wp_wc_product_attributes_lookup] => 528 [wp_wc_product_download_directories] => 2 [wp_wc_product_meta_lookup] => 886 [wp_wc_rate_limits] => 0 [wp_wc_reserved_stock] => 1 [wp_wc_tax_rate_classes] => 2 [wp_wc_webhooks] => 0 [wp_woocommerce_amazon_buyer_index] => 0 [wp_woocommerce_api_keys] => 1 [wp_woocommerce_attribute_taxonomies] => 7 [wp_woocommerce_downloadable_product_permissions] => 0 [wp_woocommerce_gpf_google_taxonomy] => 5582 [wp_woocommerce_log] => 0 [wp_woocommerce_order_itemmeta] => 921 [wp_woocommerce_order_items] => 124 [wp_woocommerce_payment_tokenmeta] => 4 [wp_woocommerce_payment_tokens] => 1 [wp_woocommerce_sessions] => 58 [wp_woocommerce_shipping_zone_locations] => 35 [wp_woocommerce_shipping_zone_methods] => 33 [wp_woocommerce_shipping_zones] => 9 [wp_woocommerce_tax_rate_locations] => 3312 [wp_woocommerce_tax_rates] => 3212 [wp_wpforms_entries] => 278 [wp_wpforms_entry_fields] => 833 [wp_wpforms_entry_meta] => 1 [wp_wpforms_payment_meta] => 0 [wp_wpforms_payments] => 0 [wp_wpforms_tasks_meta] => 35 [wp_yith_wcwl] => 168 [wp_yith_wcwl_lists] => 162 [wp_yoast_indexable] => 167 [wp_yoast_indexable_hierarchy] => 165 [wp_yoast_migrations] => 26 [wp_yoast_primary_term] => 52 [wp_yoast_prominent_words] => 1342 [wp_yoast_seo_links] => 452 [wp_yoast_seo_meta] => 12768 )
    [2023-09-19 16:35:20 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:20 UTC] Dump of database complete! $status = 1
    [2023-09-19 16:35:20 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 108037048 (103.03 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:20 UTC] ——————————————————————————–
    [2023-09-19 16:35:20 UTC] Retrieving file list.
    [2023-09-19 16:35:25 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:30 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:31 UTC] Retrieving backup directory.
    [2023-09-19 16:35:31 UTC] Adding Database to file list.
    [2023-09-19 16:35:31 UTC] Database dump file added to file list: /home/u274560964/boldgrid_backup/u274560964_fcC7z.20230919-163518.sql / 74771352 (71.31 MB)
    [2023-09-19 16:35:31 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2023-09-19 16:35:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 144368016 (137.68 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:31 UTC] ——————————————————————————–
    [2023-09-19 16:35:31 UTC] Starting to analyze filelist…
    [2023-09-19 16:35:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 144411408 (137.72 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:31 UTC] Finished analyzing filelist!
    [2023-09-19 16:35:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 149121992 (142.21 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:31 UTC] Starting to create list of files to include in zip.
    [2023-09-19 16:35:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 149154864 (142.25 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:32 UTC] Finished creating list of files to include in zip. 53138 files in zip.
    [2023-09-19 16:35:32 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 160200024 (152.78 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:32 UTC] Starting to close the zip file.
    [2023-09-19 16:35:32 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 152813920 (145.73 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:32 UTC] Chunk closed in 0.0089530944824219 seconds. 1% complete closing
    [2023-09-19 16:35:32 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 155928120 (148.70 MB) / 220206600 (210 MB)
    [2023-09-19 16:35:35 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:40 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:45 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:50 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:35:55 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:00 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:05 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:10 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:15 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:20 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:25 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:30 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:35 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:40 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:45 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:50 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:36:55 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:00 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:05 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:10 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:16 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:20 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:25 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:30 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:36 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:39 UTC] Chunk closed in 126.79599404335 seconds. 1% complete closing
    [2023-09-19 16:37:39 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 155966656 (148.74 MB) / 220206600 (210 MB)
    [2023-09-19 16:37:40 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:45 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:50 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:37:55 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:38:00 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:38:06 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:38:11 UTC] Backup process running: Yes (pgid = 605843)
    [2023-09-19 16:38:16 UTC] Backup process running: Yes (pgid = 605843)

    September 19, 2023 at 3:23 pm #106097
    Andy V
    Participant

    Hi Yana

    Thanks for reaching out, and yes we can definitely assist you with this Total Upkeep backup failure. I took a look at the logs you provided and from what it looks like it seems like you may be reaching a timeout due to execution time but I also saw a couple lines in your log that also pointed toward the possibility that the backup process is going over the PHP memory limit.

    Based on the log it looks like the backup is failing after 300 seconds but the last activity that is logged shows the memory statistics and it looks like the memory usage is exceeding the limit. It might be a good idea to see if you are able to raise this limit to see if you continue to run into the same issue. You can follow these instructions to increase your Max Execution Time and Memory Limit.

    If that doesn’t help I’d like to see if we can get a bit more info from you on the history of the issue.

    1. Does the backup finish successfully when the pro version is deactivated?
    2. Have you ever been able to complete backups successfully using the pro version?
    3. When was the first time you experienced this issue?

    I hope this helps! Please let us know if you have any other questions for us.

    September 28, 2023 at 12:05 pm #106987
    Yana
    Guest

    Hi! Sorry for the super late reply.

    I deactivated pro version and nothing changed – backup still failed.

    this is the lates log:

    [2023-09-27 18:45:52 UTC] PHP Version: 7.4.33
    [2023-09-27 18:45:52 UTC] WordPress Version: 6.3.1
    [2023-09-27 18:45:52 UTC] Total Upkeep version: 1.15.7
    [2023-09-27 18:45:52 UTC] getpgid support: Available
    [2023-09-27 18:45:52 UTC] Backup process initialized.
    [2023-09-27 18:45:52 UTC] Backup process initialized.
    [2023-09-27 18:45:52 UTC] Process id: 4053173
    [2023-09-27 18:45:52 UTC] ——————————————————————————–
    [2023-09-27 18:45:52 UTC] Starting dump of database…
    [2023-09-27 18:45:52 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 32241296 (30.75 MB) / 34088240 (33 MB)
    [2023-09-27 18:45:53 UTC] Database info: Array
    (
    [wp_actionscheduler_actions] => 11868
    [wp_actionscheduler_claims] => 7
    [wp_actionscheduler_groups] => 14
    [wp_actionscheduler_logs] => 35623
    [wp_aioseo_cache] => 11
    [wp_aioseo_notifications] => 3
    [wp_aioseo_posts] => 10
    [wp_cartbounty] => 3044
    [wp_commentmeta] => 0
    [wp_comments] => 185
    [wp_csp3_subscribers] => 0
    [wp_cspv5_pages] => 9
    [wp_e_events] => 0
    [wp_e_notes] => 0
    [wp_e_notes_users_relations] => 0
    [wp_e_submissions] => 0
    [wp_e_submissions_actions_log] => 0
    [wp_e_submissions_values] => 0
    [wp_ewwwio_images] => 9034
    [wp_ewwwio_queue] => 45
    [wp_failed_jobs] => 0
    [wp_ks_giveaways_contestant] => 276
    [wp_ks_giveaways_entry] => 7293
    [wp_ks_giveaways_winner] => 2
    [wp_links] => 0
    [wp_litespeed_avatar] => 4
    [wp_litespeed_img_optming] => 0
    [wp_litespeed_url] => 210
    [wp_litespeed_url_file] => 2522
    [wp_mailchimp_carts] => 29
    [wp_mailchimp_jobs] => 5
    [wp_options] => 2304
    [wp_popupallypro_stats_log] => 0
    [wp_postmeta] => 28705
    [wp_posts] => 1876
    [wp_queue] => 0
    [wp_term_relationships] => 1182
    [wp_term_taxonomy] => 136
    [wp_termmeta] => 1736
    [wp_terms] => 136
    [wp_userfeedback_survey_responses] => 0
    [wp_userfeedback_surveys] => 0
    [wp_usermeta] => 417
    [wp_users] => 8
    [wp_wc_admin_note_actions] => 30
    [wp_wc_admin_notes] => 22
    [wp_wc_category_lookup] => 12
    [wp_wc_customer_lookup] => 27
    [wp_wc_download_log] => 0
    [wp_wc_gpf_render_cache] => 0
    [wp_wc_order_addresses] => 0
    [wp_wc_order_coupon_lookup] => 15
    [wp_wc_order_operational_data] => 0
    [wp_wc_order_product_lookup] => 45
    [wp_wc_order_stats] => 33
    [wp_wc_order_tax_lookup] => 33
    [wp_wc_orders] => 0
    [wp_wc_orders_meta] => 0
    [wp_wc_product_attributes_lookup] => 528
    [wp_wc_product_download_directories] => 2
    [wp_wc_product_meta_lookup] => 886
    [wp_wc_rate_limits] => 0
    [wp_wc_reserved_stock] => 1
    [wp_wc_tax_rate_classes] => 2
    [wp_wc_webhooks] => 0
    [wp_woocommerce_amazon_buyer_index] => 0
    [wp_woocommerce_api_keys] => 1
    [wp_woocommerce_attribute_taxonomies] => 7
    [wp_woocommerce_downloadable_product_permissions] => 0
    [wp_woocommerce_gpf_google_taxonomy] => 5582
    [wp_woocommerce_log] => 0
    [wp_woocommerce_order_itemmeta] => 921
    [wp_woocommerce_order_items] => 124
    [wp_woocommerce_payment_tokenmeta] => 4
    [wp_woocommerce_payment_tokens] => 1
    [wp_woocommerce_sessions] => 84
    [wp_woocommerce_shipping_zone_locations] => 35
    [wp_woocommerce_shipping_zone_methods] => 33
    [wp_woocommerce_shipping_zones] => 9
    [wp_woocommerce_tax_rate_locations] => 3312
    [wp_woocommerce_tax_rates] => 3212
    [wp_wpforms_entries] => 278
    [wp_wpforms_entry_fields] => 833
    [wp_wpforms_entry_meta] => 1
    [wp_wpforms_payment_meta] => 0
    [wp_wpforms_payments] => 0
    [wp_wpforms_tasks_meta] => 35
    [wp_yith_wcwl] => 168
    [wp_yith_wcwl_lists] => 162
    [wp_yoast_indexable] => 167
    [wp_yoast_indexable_hierarchy] => 165
    [wp_yoast_migrations] => 26
    [wp_yoast_primary_term] => 52
    [wp_yoast_prominent_words] => 1342
    [wp_yoast_seo_links] => 452
    [wp_yoast_seo_meta] => 12768
    )

    [2023-09-27 18:45:55 UTC] Dump of database complete! $status = 1
    [2023-09-27 18:45:55 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 32798536 (31.28 MB) / 38945296 (37 MB)
    [2023-09-27 18:45:55 UTC] ——————————————————————————–
    [2023-09-27 18:45:55 UTC] Retrieving file list.
    [2023-09-27 18:45:55 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:00 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:02 UTC] Retrieving backup directory.
    [2023-09-27 18:46:02 UTC] Adding Database to file list.
    [2023-09-27 18:46:02 UTC] Database dump file added to file list: /home/u274560964/boldgrid_backup/u274560964_fcC7z.20230927-184553.sql / 57510589 (54.85 MB)
    [2023-09-27 18:46:02 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2023-09-27 18:46:02 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 69647440 (66.42 MB) / 77511296 (74 MB)
    [2023-09-27 18:46:03 UTC] ——————————————————————————–
    [2023-09-27 18:46:03 UTC] Starting to analyze filelist…
    [2023-09-27 18:46:03 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 69690832 (66.46 MB) / 77511296 (74 MB)
    [2023-09-27 18:46:03 UTC] Finished analyzing filelist!
    [2023-09-27 18:46:03 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74413736 (70.97 MB) / 77511296 (74 MB)
    [2023-09-27 18:46:03 UTC] Starting to create list of files to include in zip.
    [2023-09-27 18:46:03 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74446608 (71.00 MB) / 85469536 (82 MB)
    [2023-09-27 18:46:03 UTC] Finished creating list of files to include in zip. 53960 files in zip.
    [2023-09-27 18:46:03 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 85619832 (81.65 MB) / 96642744 (92 MB)
    [2023-09-27 18:46:03 UTC] Starting to close the zip file.
    [2023-09-27 18:46:03 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 78154816 (74.53 MB) / 96660136 (92 MB)
    [2023-09-27 18:46:03 UTC] Last error: Array
    (
    [type] => 2
    [message] => mkdir(): File exists
    [file] => /home/u274560964/domains/ianadixonjewelry.com/public_html/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 558
    )

    [2023-09-27 18:46:03 UTC] Chunk closed in 0.0057659149169922 seconds. 0% complete closing
    [2023-09-27 18:46:04 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 81371328 (77.60 MB) / 96660136 (92 MB)
    [2023-09-27 18:46:04 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:10 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:15 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:20 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:25 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:30 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:35 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:40 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:45 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:50 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:46:55 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:00 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:05 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:10 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:15 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:20 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:25 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:30 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:35 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:40 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:45 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:50 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:47:55 UTC] Backup process running: Yes (pgid = 4053173)
    [2023-09-27 18:48:21 UTC] Chunk closed in 136.96805310249 seconds. 1% complete closing
    [2023-09-27 18:48:21 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 83256552 (79.40 MB) / 96660136 (92 MB)

    I have never been able to complete backup with Pro or Free version.

    I am looking forward to hearing from you!

    September 28, 2023 at 1:33 pm #107065
    Brandon C
    Participant

    Hi Yana,

    Thanks for sending over your log. Your error message seems to only be a warning it indicates a problem related to creating a directory where a file already exists.

    (
 [type] => 2
 [message] => mkdir(): File exists
 [file] => /home/u274560964/domains/ianadixonjewelry.com/public_html/wp-admin/includes/class-wp-filesystem-direct.php
 [line] => 558
 )

    I do notice however that the file never completes. The first thing I would have you do is try running a sanity check backup just to make sure that at least a simple backup will complete. If your sanity check backup does complete, visit your logs section and find that backup log to verify that it did. This sanity check will let us know if this issue is with your backup itself or if there’s something going on outside of that like with your server or hosting resource limits.

    I hope this helps Yana, we look forward to assisting you further with this if need be!

    September 29, 2023 at 2:18 pm #107166
    Yana
    Guest

    Hi!
    Backup failed again. I hope I did everything right.

    Failed Backup message
    “Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal. To learn more about this as well as troubleshooting techniques, please click here.”

    Log

    [2023-09-29 15:15:33 UTC] PHP Version: 8.0.28 [2023-09-29 15:15:33 UTC] WordPress Version: 6.3.1 [2023-09-29 15:15:33 UTC] Total Upkeep version: 1.15.7 [2023-09-29 15:15:33 UTC] getpgid support: Available [2023-09-29 15:15:33 UTC] Backup process initialized. [2023-09-29 15:15:33 UTC] Backup process initialized. [2023-09-29 15:15:33 UTC] Process id: 368602 [2023-09-29 15:15:34 UTC] ——————————————————————————– [2023-09-29 15:15:34 UTC] Starting dump of database… [2023-09-29 15:15:34 UTC] Memory usage – limit / current / peak memory usage: 3072M / 36011464 (34.34 MB) / 38169496 (36 MB) [2023-09-29 15:15:35 UTC] Database info: Array ( [wp_actionscheduler_actions] => 12315 [wp_actionscheduler_claims] => 7 [wp_actionscheduler_groups] => 14 [wp_actionscheduler_logs] => 36966 [wp_aioseo_cache] => 11 [wp_aioseo_notifications] => 3 [wp_aioseo_posts] => 10 [wp_cartbounty] => 3044 [wp_commentmeta] => 0 [wp_comments] => 185 [wp_csp3_subscribers] => 0 [wp_cspv5_pages] => 9 [wp_e_events] => 0 [wp_e_notes] => 0 [wp_e_notes_users_relations] => 0 [wp_e_submissions] => 0 [wp_e_submissions_actions_log] => 0 [wp_e_submissions_values] => 0 [wp_ewwwio_images] => 9034 [wp_ewwwio_queue] => 45 [wp_failed_jobs] => 0 [wp_ks_giveaways_contestant] => 276 [wp_ks_giveaways_entry] => 7293 [wp_ks_giveaways_winner] => 2 [wp_links] => 0 [wp_litespeed_avatar] => 4 [wp_litespeed_img_optming] => 0 [wp_litespeed_url] => 210 [wp_litespeed_url_file] => 2942 [wp_mailchimp_carts] => 29 [wp_mailchimp_jobs] => 5 [wp_options] => 2328 [wp_popupallypro_stats_log] => 0 [wp_postmeta] => 28705 [wp_posts] => 1876 [wp_queue] => 0 [wp_term_relationships] => 1182 [wp_term_taxonomy] => 136 [wp_termmeta] => 1736 [wp_terms] => 136 [wp_userfeedback_survey_responses] => 0 [wp_userfeedback_surveys] => 0 [wp_usermeta] => 417 [wp_users] => 8 [wp_wc_admin_note_actions] => 30 [wp_wc_admin_notes] => 22 [wp_wc_category_lookup] => 12 [wp_wc_customer_lookup] => 27 [wp_wc_download_log] => 0 [wp_wc_gpf_render_cache] => 0 [wp_wc_order_addresses] => 0 [wp_wc_order_coupon_lookup] => 15 [wp_wc_order_operational_data] => 0 [wp_wc_order_product_lookup] => 45 [wp_wc_order_stats] => 33 [wp_wc_order_tax_lookup] => 33 [wp_wc_orders] => 0 [wp_wc_orders_meta] => 0 [wp_wc_product_attributes_lookup] => 528 [wp_wc_product_download_directories] => 2 [wp_wc_product_meta_lookup] => 886 [wp_wc_rate_limits] => 0 [wp_wc_reserved_stock] => 1 [wp_wc_tax_rate_classes] => 2 [wp_wc_webhooks] => 0 [wp_woocommerce_amazon_buyer_index] => 0 [wp_woocommerce_api_keys] => 1 [wp_woocommerce_attribute_taxonomies] => 7 [wp_woocommerce_downloadable_product_permissions] => 0 [wp_woocommerce_gpf_google_taxonomy] => 5582 [wp_woocommerce_log] => 0 [wp_woocommerce_order_itemmeta] => 921 [wp_woocommerce_order_items] => 124 [wp_woocommerce_payment_tokenmeta] => 4 [wp_woocommerce_payment_tokens] => 1 [wp_woocommerce_sessions] => 289 [wp_woocommerce_shipping_zone_locations] => 35 [wp_woocommerce_shipping_zone_methods] => 33 [wp_woocommerce_shipping_zones] => 9 [wp_woocommerce_tax_rate_locations] => 3312 [wp_woocommerce_tax_rates] => 3212 [wp_wpforms_entries] => 279 [wp_wpforms_entry_fields] => 836 [wp_wpforms_entry_meta] => 1 [wp_wpforms_payment_meta] => 0 [wp_wpforms_payments] => 0 [wp_wpforms_tasks_meta] => 35 [wp_yith_wcwl] => 168 [wp_yith_wcwl_lists] => 162 [wp_yoast_indexable] => 167 [wp_yoast_indexable_hierarchy] => 165 [wp_yoast_migrations] => 26 [wp_yoast_primary_term] => 52 [wp_yoast_prominent_words] => 1342 [wp_yoast_seo_links] => 452 [wp_yoast_seo_meta] => 12768 ) [2023-09-29 15:15:36 UTC] Dump of database complete! $status = 1 [2023-09-29 15:15:36 UTC] Memory usage – limit / current / peak memory usage: 3072M / 114239552 (108.95 MB) / 230779536 (220 MB) [2023-09-29 15:15:36 UTC] ——————————————————————————– [2023-09-29 15:15:36 UTC] Retrieving file list. [2023-09-29 15:15:47 UTC] Retrieving backup directory. [2023-09-29 15:15:47 UTC] Adding Database to file list. [2023-09-29 15:15:47 UTC] Database dump file added to file list: /home/u274560964/boldgrid_backup/u274560964_fcC7z.20230929-151535.sql / 77687040 (74.09 MB) [2023-09-29 15:15:47 UTC] Starting archiving of files. Chosen compressor: system_zip [2023-09-29 15:15:47 UTC] Memory usage – limit / current / peak memory usage: 3072M / 151644192 (144.62 MB) / 230779536 (220 MB) [2023-09-29 15:15:47 UTC] ——————————————————————————– [2023-09-29 15:15:47 UTC] Starting to analyze filelist… [2023-09-29 15:15:47 UTC] Memory usage – limit / current / peak memory usage: 3072M / 151687584 (144.66 MB) / 230779536 (220 MB) [2023-09-29 15:15:47 UTC] Backup process running: Yes (pgid = 368602) [2023-09-29 15:15:47 UTC] Finished analyzing filelist! [2023-09-29 15:15:47 UTC] Memory usage – limit / current / peak memory usage: 3072M / 156434528 (149.19 MB) / 230779536 (220 MB) [2023-09-29 15:15:47 UTC] Starting to create list of files to include in zip. [2023-09-29 15:15:47 UTC] Memory usage – limit / current / peak memory usage: 3072M / 156467400 (149.22 MB) / 230779536 (220 MB) [2023-09-29 15:15:47 UTC] Finished creating list of files to include in zip. 54791 files in zip. [2023-09-29 15:15:48 UTC] Memory usage – limit / current / peak memory usage: 3072M / 167800608 (160.03 MB) / 230779536 (220 MB) [2023-09-29 15:15:48 UTC] Starting to close the zip file. [2023-09-29 15:15:48 UTC] Memory usage – limit / current / peak memory usage: 3072M / 160241144 (152.82 MB) / 230779536 (220 MB) [2023-09-29 15:15:48 UTC] Chunk closed in 0.0060291290283203 seconds. 0% complete closing [2023-09-29 15:15:48 UTC] Memory usage – limit / current / peak memory usage: 3072M / 163469552 (155.90 MB) / 230779536 (220 MB) [2023-09-29 15:15:52 UTC] Backup process running: Yes (pgid = 368602) [2023-09-29 15:17:53 UTC] Backup process running: Yes (pgid = 368602) [2023-09-29 15:18:00 UTC] Chunk closed in 132.132833004 seconds. 1% complete closing [2023-09-29 15:18:00 UTC] Memory usage – limit / current / peak memory usage: 3072M / 165352320 (157.69 MB) / 230779536 (220 MB) [2023-09-29 15:19:03 UTC] Backup process running: No

    September 29, 2023 at 2:19 pm #107167
    Yana
    Guest

    Hi!

    Sanity check backup (only txtx files) failed

    The archive file “/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20230929-153644.zip” was not written.

    Log

    [2023-09-29 15:36:35 UTC] PHP Version: 8.0.28
    [2023-09-29 15:36:35 UTC] WordPress Version: 6.3.1
    [2023-09-29 15:36:35 UTC] Total Upkeep version: 1.15.7
    [2023-09-29 15:36:35 UTC] getpgid support: Available
    [2023-09-29 15:36:35 UTC] Backup process initialized.
    [2023-09-29 15:36:35 UTC] Backup process initialized.
    [2023-09-29 15:36:35 UTC] Process id: 1211749
    [2023-09-29 15:36:35 UTC] ——————————————————————————–
    [2023-09-29 15:36:35 UTC] Starting dump of database…
    [2023-09-29 15:36:35 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34282600 (32.69 MB) / 36440992 (35 MB)
    [2023-09-29 15:36:35 UTC] No database tables selected to backup. A database export will not be in this backup.
    [2023-09-29 15:36:35 UTC] Dump of database complete! $status = 1
    [2023-09-29 15:36:35 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34327432 (32.74 MB) / 36440992 (35 MB)
    [2023-09-29 15:36:35 UTC] ——————————————————————————–
    [2023-09-29 15:36:35 UTC] Retrieving file list.
    [2023-09-29 15:36:44 UTC] Retrieving backup directory.
    [2023-09-29 15:36:44 UTC] Adding Database to file list.
    [2023-09-29 15:36:44 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34382024 (32.79 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] ——————————————————————————–
    [2023-09-29 15:36:44 UTC] Starting to analyze filelist…
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34342808 (32.75 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Finished analyzing filelist!
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34456312 (32.86 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Starting to create list of files to include in zip.
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34476896 (32.88 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Finished creating list of files to include in zip. 0 files in zip.
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34507120 (32.91 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Starting to close the zip file.
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34529528 (32.93 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Last error: Array
    (
    [type] => 2
    [message] => mkdir(): File exists
    [file] => /home/u274560964/domains/ianadixonjewelry.com/public_html/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 558
    )

    [2023-09-29 15:36:44 UTC] Chunk closed in 0.0049500465393066 seconds. 100% complete closing
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34567096 (32.97 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Finished closing the zip file.
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34590904 (32.99 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Starting to add db dump to the zip file.
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34616384 (33.01 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Finished adding db dump to the zip file.
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34641864 (33.04 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] Archiving of files complete!
    [2023-09-29 15:36:44 UTC] Archive filepath / size: /home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20230929-153644.zip / 0 (0.00 B)
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34677688 (33.07 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:44 UTC] The archive file “/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20230929-153644.zip” was not written.
    [2023-09-29 15:36:44 UTC] Backup complete!
    [2023-09-29 15:36:44 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34712384 (33.10 MB) / 78339272 (75 MB)
    [2023-09-29 15:36:50 UTC] Backup process running: Yes (pgid = 1211749)

    October 2, 2023 at 12:51 pm #107418
    Brandon C
    Participant

    Hi Yana,

    Thanks for sending over your log. It’s definitely something weird here, it looks like the entire backup process took 11 seconds, which is not likely:

     [2023-09-29 15:36:35 UTC] PHP Version: 8.0.28
...
[2023-09-29 15:36:44 UTC] Backup complete!

    I’m also noticing this error:

    [2023-09-29 15:36:44 UTC] The archive file "/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20230929-153644.zip" was not written.

    This indicates that the file was not written for some reason and just before that I’m noticing that the system is telling us that there is 0 storage space available on your web server.

    [2023-09-29 15:36:44 UTC] Archive filepath / size: /home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20230929-153644.zip / 0 (0.00 B)

    Later on in the log the backup attempts to complete but then begins the new backup process. I just want to double check that you performed the sanity check correctly. We have a video guide that you can follow that better explains the step by step process.

    Can you review this video and try running the sanity again? We’d really appreciate if you could include your new log here in the thread after doing so.

    Thanks a lot Yana!

    October 12, 2023 at 9:34 am #108448
    Yana
    Guest

    Hi!
    I did one more sanity check, and it failed.

    The archive file “/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231009-173904.zip” was not written.

    Log

    [2023-10-09 17:38:58 UTC] PHP Version: 8.0.28
    [2023-10-09 17:38:58 UTC] WordPress Version: 6.3.1
    [2023-10-09 17:38:58 UTC] Total Upkeep version: 1.15.7
    [2023-10-09 17:38:58 UTC] getpgid support: Available
    [2023-10-09 17:38:58 UTC] Backup process initialized.
    [2023-10-09 17:38:58 UTC] Backup process initialized.
    [2023-10-09 17:38:58 UTC] Process id: 2204293
    [2023-10-09 17:38:58 UTC] ——————————————————————————–
    [2023-10-09 17:38:58 UTC] Starting dump of database…
    [2023-10-09 17:38:58 UTC] Memory usage – limit / current / peak memory usage: 3072M / 33810504 (32.24 MB) / 35960080 (34 MB)
    [2023-10-09 17:38:58 UTC] No database tables selected to backup. A database export will not be in this backup.
    [2023-10-09 17:38:58 UTC] Dump of database complete! $status = 1
    [2023-10-09 17:38:58 UTC] Memory usage – limit / current / peak memory usage: 3072M / 33855336 (32.29 MB) / 35960080 (34 MB)
    [2023-10-09 17:38:58 UTC] ——————————————————————————–
    [2023-10-09 17:38:58 UTC] Retrieving file list.
    [2023-10-09 17:39:04 UTC] Retrieving backup directory.
    [2023-10-09 17:39:04 UTC] Adding Database to file list.
    [2023-10-09 17:39:04 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2023-10-09 17:39:04 UTC] Memory usage – limit / current / peak memory usage: 3072M / 33909928 (32.34 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:04 UTC] ——————————————————————————–
    [2023-10-09 17:39:04 UTC] Starting to analyze filelist…
    [2023-10-09 17:39:04 UTC] Memory usage – limit / current / peak memory usage: 3072M / 33870712 (32.30 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:04 UTC] Finished analyzing filelist!
    [2023-10-09 17:39:04 UTC] Memory usage – limit / current / peak memory usage: 3072M / 33984216 (32.41 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:04 UTC] Starting to create list of files to include in zip.
    [2023-10-09 17:39:04 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34004800 (32.43 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Finished creating list of files to include in zip. 0 files in zip.
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34035024 (32.46 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Starting to close the zip file.
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34057432 (32.48 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Last error: Array
    (
    [type] => 2
    [message] => mkdir(): File exists
    [file] => /home/u274560964/domains/ianadixonjewelry.com/public_html/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 558
    )

    [2023-10-09 17:39:05 UTC] Chunk closed in 0.0062198638916016 seconds. 100% complete closing
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34095000 (32.52 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Finished closing the zip file.
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34118808 (32.54 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Starting to add db dump to the zip file.
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34144288 (32.56 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Finished adding db dump to the zip file.
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34169768 (32.59 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] Archiving of files complete!
    [2023-10-09 17:39:05 UTC] Archive filepath / size: /home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231009-173904.zip / 0 (0.00 B)
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34205592 (32.62 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:05 UTC] The archive file “/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231009-173904.zip” was not written.
    [2023-10-09 17:39:05 UTC] Backup complete!
    [2023-10-09 17:39:05 UTC] Memory usage – limit / current / peak memory usage: 3072M / 34240288 (32.65 MB) / 79119208 (75 MB)
    [2023-10-09 17:39:11 UTC] Backup process running: Yes (pgid = 2204293)

    I am looking forward to hearing from you!
    Iana

    October 12, 2023 at 10:35 am #108840
    Brandon C
    Participant

    Hi Iana,

    Thanks for sending over your latest Sanity Check. We just want to confirm your Sanity Check settings because there is a very specific way to set this up. Here are the steps:

    1. From the inside of your Total Upkeep dashboard click the Backup Site Now button
    2. Under Files and Folders type *.txt into the Includes input. This ensures that only .txt files will be included in the backup.
    3. Under Database exclude all database tables.
    4. Click Backup Site Now

    After running your backup visit the “Tools” section of your Total Upkeep dashboard, click Logs and view your last log to confirm that it completed.

    The reason for confirming these settings is one thing that stood out to us is that “0” files were present in this log, indicating that .txt files may not have been properly included in the Sanity Check. You can confirm this by reviewing these lines in your latest log.

    [2023-10-09 17:39:05 UTC] Finished creating list of files to include in zip. 0 files in zip.

    …and…

    Archive filepath / size: /home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231009-173904.zip / 0 (0.00 B)

    Thank you Iana, we’re looking forward to working through this with you!

    October 23, 2023 at 1:12 pm #110688
    Yana
    Guest

    Hi!
    Sorry for the late reply.
    I did sanity backup, and it failed.

    The archive file “/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231023-023033.zip” was not written.

    Log

    [2023-10-23 02:30:22 UTC] PHP Version: 8.0.28
    [2023-10-23 02:30:22 UTC] WordPress Version: 6.3.1
    [2023-10-23 02:30:22 UTC] Total Upkeep version: 1.15.7
    [2023-10-23 02:30:22 UTC] getpgid support: Available
    [2023-10-23 02:30:22 UTC] Backup process initialized.
    [2023-10-23 02:30:22 UTC] Backup process initialized.
    [2023-10-23 02:30:22 UTC] Process id: 1623098
    [2023-10-23 02:30:23 UTC] ——————————————————————————–
    [2023-10-23 02:30:23 UTC] Starting dump of database…
    [2023-10-23 02:30:23 UTC] Memory usage – limit / current / peak memory usage: 3072M / 55921464 (53.33 MB) / 57774520 (55 MB)
    [2023-10-23 02:30:23 UTC] No database tables selected to backup. A database export will not be in this backup.
    [2023-10-23 02:30:23 UTC] Dump of database complete! $status = 1
    [2023-10-23 02:30:23 UTC] Memory usage – limit / current / peak memory usage: 3072M / 55958104 (53.37 MB) / 57774520 (55 MB)
    [2023-10-23 02:30:23 UTC] ——————————————————————————–
    [2023-10-23 02:30:23 UTC] Retrieving file list.
    [2023-10-23 02:30:33 UTC] Retrieving backup directory.
    [2023-10-23 02:30:33 UTC] Adding Database to file list.
    [2023-10-23 02:30:33 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56011944 (53.42 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] ——————————————————————————–
    [2023-10-23 02:30:33 UTC] Starting to analyze filelist…
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 55972712 (53.38 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Finished analyzing filelist!
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56086216 (53.49 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Starting to create list of files to include in zip.
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56106800 (53.51 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Finished creating list of files to include in zip. 0 files in zip.
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56137024 (53.54 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Starting to close the zip file.
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56159432 (53.56 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Last error: Array
    (
    [type] => 2
    [message] => mkdir(): File exists
    [file] => /home/u274560964/domains/ianadixonjewelry.com/public_html/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 558
    )

    [2023-10-23 02:30:33 UTC] Chunk closed in 0.011255979537964 seconds. 100% complete closing
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56197000 (53.59 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Finished closing the zip file.
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56220808 (53.62 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Starting to add db dump to the zip file.
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56246288 (53.64 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Finished adding db dump to the zip file.
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56271768 (53.66 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] Archiving of files complete!
    [2023-10-23 02:30:33 UTC] Archive filepath / size: /home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231023-023033.zip / 0 (0.00 B)
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56307592 (53.70 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:33 UTC] The archive file “/home/u274560964/boldgrid_backup/boldgrid-backup-ianadixonjewelry.com-4a353eeb-20231023-023033.zip” was not written.
    [2023-10-23 02:30:33 UTC] Backup complete!
    [2023-10-23 02:30:33 UTC] Memory usage – limit / current / peak memory usage: 3072M / 56346384 (53.74 MB) / 100928896 (96 MB)
    [2023-10-23 02:30:36 UTC] Backup process running: Yes (pgid = 1623098)

    I am looking forward to hearing from you!
    Iana

    October 23, 2023 at 1:14 pm #110842
    Brandon C
    Participant

    Hi Iana,

    I see you have a contact in with Premium Support as well. We’ll keep move this contact there just to keep everything in one place. We hope to help you get this resolved as soon as possible.

    Thank you!

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  • The topic ‘Backup Failed’ is closed to new replies.

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