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Backups are empty although they state they are MB. When you go to unzip no files are in them and it states the zip is invalid.
Hi Karen-
I’m sorry to hear that your backups aren’t working correctly. In order to figure out what might have gone wrong, can you check your backup archive log for us?
Navigate to Total Upkeep > Tools > Logs and check the log file with a name like
archive-XXXXXXX.logwith a timestamp corresponding to one of your failed backups.If you’re able to reply here with the text in that log file, we’ll be able to take a closer look at what’s going on.
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