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  • #24739
    Arnel C

    Hello Isaa,

    Sorry for the problem with the preview area being completely blank when customizing your theme selected from the Inspirations.  You classified this under “Working with Ninja Forms”, so we were a little confused as to which article or section of BoldGrid that you are referring to.  Please provide the article that you are using for guidance so that we may update it if that is required.  I did try to PREVIEW a theme selected in Inspirations and I am able to see the preview work.  Can you also please verify the versions of the installed BoldGrid-related plugins?  You can make sure you’re using the most updated version by going into the Plugins section and updating each plugin as needed.  Please see How to Update BoldGrid for more information.


    If you have any further questions or comments, please let us know.



    Arnel C.


    classification :

    • did not set this to Ninja Forms deliberately
    • Customizer
    • software does not work as expected

    Versions :

    • WordPress – 4.6.1
    • BoldGrid plug-ins : 1.3
    • all appear up to date
    • fyi this is a NEW install of BoldGrid and new website
    • the update check time is 8 hours ahead?

    Article :

    • none specific
    • all images show preview panel with content, mine is blank

    Preview area is completely blank when customizing my theme selected from Inspiration, on step 2.

    Arnel C

    Hello Isaa,


    Thanks for your reply with the requested information!  Did you already select an Inspiration for either staging or active?  If so, which Inspiration did you select?  Where are you trying preview?  Are you in a post or page?  Make sure that you have saved the post or page (at least as a draft).   Apologies for asking more question in response to your question.  We just need a little more detail about what you’re doing when you try to customize and then preview it.


    Kindest regards,

    Arnel C.

Viewing 4 posts - 1 through 4 (of 4 total)
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