July 2, 2021 at 6:52 pm #40086Kate QuackenbushGuest
How do I use a saved block? I have Post and Page builder installed and selected as preferred editor. I have made several block, and used one. But when I follow instructions on your site all I get is ” We experienced an issue retrieving your saved Blocks. We’re sorry for the inconvinence. Please try again later.” (misspelling from your site) How much later? I have waited more than 24 hours. And simply waiting is not helping me address the issue.
I am working on a deadline, and this is not acceptable.
KateQJuly 2, 2021 at 7:06 pm #40094Jesse OwensKeymaster
Thanks for reaching out, and thanks for using the Post and Page Builder for WordPress. I’m sorry to hear about the time you’ve lost due to the saved blocks not working correctly, I know that working under a deadline is tough even when your tools are working correctly.
Usually this is caused by a temporary connectivity problem, but since you’ve already waited so long I don’t think that’s the case for you.
We have seen similar problems in the past with plugin conflicts. If you’re using any third-party plugins, try temporarily deactivating them to see if the issue goes away without one of them active.
Another thing to check is the “loopback test” in WordPress Site Health. Navigate to Tools > Site Health and check to see if you get a warning about being unable to perform a loopback request. If you don’t see a warning, you can also make sure the check passed by expanding the Passed Tests section.
As a worst-case scenario, you can always access your saved blocks from the Post and Page Builder > Block Library menu, where you can copy your saved blocks and paste them into your pages.July 6, 2021 at 3:39 pm #40098Kate QuackenbushGuest
Other than Akismet the only plugins I have arrived with the Bold Grid Installation. Are Font Awesome and We Forms 3rd party plug-ins? Should I try deactivating them, or will I just cause other problems? The Contact page uses We Forms.??
My Word Press Health tells me the site passes loopback request test.
Exactly, in words of one syllable, HOW do I access “your saved blocks from the Post and Page Builder > Block Library menu”. I can edit/quick edit/ trash/ and view. What am I missing???
And HOW do I “copy your saved blocks and paste them into your pages.” I have tried repeatedly to do that, to NO avail.
Hope you work weekends.
KateQJuly 6, 2021 at 6:18 pm #40196Jesse OwensKeymaster
Thanks for the additional information. I tried to replicate the problem with those same plugins and I don’t believe they’re causing the issue. And since your site is able to perform loopbacks, we’ve eliminated the “usual suspects.”
It’s possible that the issue could be related to an error in your web browser. Can you share which browser you’re using, and if possible, can you try another web browser to see if you get the same issue? For example, if you’re using Safari, try Chrome or Firefox, or vice versa.
And I’m sorry, I should have explained how to copy and paste blocks from your library better. To do so, click Edit from the Post and Page Builder > Block Library menu. From there, switch to the Text editor, select all with the Ctrl-A shortcut, and copy using the Ctrl-C shortcut.
Then, you’ll be able to paste your block into a post or page.
If the issue is still persisting even in a different browser, I recommend moving to a Premium Support ticket (as an InMotion Hosting Customer, you’re already a premium BoldGrid user). That way, we can take a closer look and hopefully determine the cause of the problem for you.
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