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Posts
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Hello!
I have sent support request via w3-edge.com contact form 05.05.2021 and haven’t got any replies. Sending the support request again:
Hello!
We have activated W3 Total Cache Pro license for the site and trying to get the caching based on cookie groups working. Unfortunately, we cannot see that separate caches are generated based on different cookie groups. Our custom cookie is set to user when WordPress “init” action is run and we can see it correctly in the browser’s console but caches are not separately generated based on the cookie value (we use it for geolock functionality).
Thank you in advance!
Hello Ants
Thank you for your inquiry and thanks for using W3 Total Cache!
I’ve checked the email and I am not seeing any emails from you (your email address). It appears that the email did not go through.
YOu can of course drop us a note directly via the plugin in Performance>Support.
Can you please share the screenshot of the Performance>Cache Groups>Manage Cookie groups so I can check the settings?
you can send it via mentioned plugin form if you do not wish to share the screenshot publicly.
Thanks!Hello!
Thank you for the reply! I share a screenshot where I got confirmation letter after submitting the support request from https://www.w3-edge.com/contact/ . Also, added screenshot regarding the cookie group settings. You can check the images here: https://imgur.com/a/HgW0BgQ .
Thanks again!
Hello, Ants,
Thank you for the screenshots.
I’ve checked again and we received no email from you, unfortunately.
The best way to contact us is via the plugin in Performance>Support.
When you say you are not seeing separate caches are generated based on different cookie groups can you please share how you are checking this?
Thanks!Hello!
Thank you for the reply! We are checking this using Tunnelbear software to simulate checking the site from Finland vs Estonia. There should be specific elements hidden for the different countries’ caches. But they aren’t. Only the one that is generated first is still shown to both users regardless of their cookie. Cookie is correctly placed and can be seen in the user’s browser. Unfortunately, cache is not shown based on that option.
Would it be possible to check this together via PM as well? Thanks!
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