- June 1, 2021 at 7:36 pm #38724JoonGuest
My company are running 10+ plesks servers with Boldgrid licenese.
Currently, our boldgrid licenses are configured as 10-60 Boldgird licenses. We like to change this licnese type to pay-as-you-go license.
Plesk support suggest us to order a new pay-as-you-go license, apply the new license and cancel the old license.
Therefore, If we order a new pay-as-you-go licenses and cancel the old license will affect our customer who are using premium bold-grid license?
what kind of impact there will be?
Thanks.June 1, 2021 at 7:42 pm #38733Jesse OwensKeymaster
Thanks for reaching out, and thanks for being one of our BoldGrid WordPress Hosting partners.
Due to a limitation in the Plesk integration, it’s pretty tough to “Downgrade” the license package. If you do follow their advice to cancel the existing license, and add a new pay-as-you-go license, all of your current customers would need to have their Connect Keys updated.
Since you’re one of our valued partners, we may be able to migrate your existing licenses to your new plan, but it will take some manual intervention by our team, and we should work together privately to work out a plan that’s best for you and your customers.
Can you reach out directly to our partnerships team using this contact form so we can coordinate with you on this change and make it as smooth as possible?June 3, 2021 at 3:53 pm #38771JoonGuest
Thank you very much for reaching out to me.
Yes, it would be great if we can coordinate this.
We have total of 11 plesk servers with 10-100 Boldgrid licenses that needs to be changed.June 3, 2021 at 4:24 pm #38816Jesse OwensKeymaster
I’ve contacted you via email as well as our partners at Plesk. We’ll pick up the conversation there, thanks!
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