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  • #40359
    Mario
    Guest

    Dear Sir,
    when I tried to install W3 Total Cahche plugin, I got the following error:

    Installation failed: Server Error 500 Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log. That’s what you can do Reload Page Back to Previous Page Home Page

    The site in on windows shared server.
    All permissions are ok…
    Any Help ?

    Mario

    #40410
    Marko Vasiljevic
    Keymaster

    Hello Mario,

    I am sorry about the issue you are experiencing with installing W3 Total Cache and I am happy to assist you with this.

    Server Error 500 Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log.

    Have you tried reaching out to yoru hosting provider and check the error log to see what may be causing the issue as suggested in the “Installation failed error”?

    You can try to manually install the plugin:
    1. Download the plugin here. It will create a Zip file/archive to send to your computer.
    2. Log into your WordPress admin site and go to the Plugins section.
    3.Click on Upload and select the zip file. WordPress will unpack everything and put files in the right place.
    4.Activate the plugin.

    You can also try unzipping the file and manually upload the folder to /wp-content/plugins/ and then go pack to your wp-admin area, go to installed plugins and activate the plugin there.

    I hope it helps!

    Thanks!

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