Hi CJ, sorry to hear that the Get Premium Support link isn’t working as expected for you!
One thing to keep in mind is that clicking that link takes you to BoldGrid Central first before contacting our Premium Support team and you will need to log into your BoldGrid Central account before you can submit a ticket using that link.
If you still run into issues submitting your ticket with that link then you can also reach out to our Premium Support team directly using the address email@example.com.
One thing that our team will need to cancel your auto renewal is verification of account ownership. If you would like to pre-verify and expedite you cancellation please include the last 4 digits of the credit card used to make the original purpose of your subscription in your message to our Premium Support team.
Please let us know if you have any other questions for us!
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