[Bill Jensen]

Bought pro version. Cannot start converting my media files. What is going on?

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[Marko Vasiljevic]

Hello Bill,

Thank you for reaching out, and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it!
Please check your email and continue any correspondence there so we can avoid duplicating the answers
Thanks!

[Bill]

Did you answer the issue? NO!!!! I had to install another plugin to do the conversion that your pricy plug in couldn’t do. I recommend you read your support requests before responding. The converter still wont load.

[Marko Vasiljevic]

Hello Bill,

I’ve checked all the emails, and I have not found anywhere that another plugin was installed for this.
Can you please check your email and reply to it so we can assist you with this? If convenient, please share the access so we can check this!
This us a public form and it’s not advisable to share any sensitive data here

Thanks!

[Author]

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