- May 10, 2021 at 1:14 pm #37544Pari PatelGuest
Hi, I can’t log into BoldGrid because it says my password is incorrect. I never changed my password but nevertheless I followed the steps to reset my password. I’m unable to reset it either because of an error that says “password could not be changed.”May 10, 2021 at 4:19 pm #37592Jesse OwensKeymaster
Thanks for reaching out, and thanks for using one of our Platinum WordPress Hosting partners, InMotion Hosting. I’m sorry to hear about the trouble logging into WordPress.
While BoldGrid creates the software you use to make your website, we don’t have any access to your site or account information, but your web host can help you determine this information. We also have a detailed tutorial on 5 different ways to reset your WordPress Password.
As an aside, I did notice that when I visited /wp-admin on your site, the domain is changed to the temporary server address. I can’t say for sure if this is causing the problem resetting your password, but you should consider updating the SiteURL and Home settings to your actual domain name.
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