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  • #37451

    I’ve purchased the premium version of Total Upkeep and it’s not working! So frustrated.

    Jesse Owens

    Hi Diane-

    Thanks for purchasing Total Upkeep Premium, I’m sorry to hear about the frustration.

    There are two common causes for this problem.

    First, make sure that you have both the Total Upkeep Free and Total Upkeep Premium plugins installed and active on your website.

    The free plugin is the core of Total Upkeep’s functionality, and the premium plugin adds all of the features you’ve paid for.

    If you have both of those installed and active, the next thing to check is that you’re using the same BoldGrid Connect Key that came with your purchase. You can find your premium key in your BoldGrid Central Account, and you can use these instructions to update the key on your website.

    If you’re still having trouble, please contact our Premium Subscriber Support and Billing Team and our team will be happy to make sure you get all the features you’ve paid for.

Viewing 2 posts - 1 through 2 (of 2 total)
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