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  • #167826 Reply
    Mark Hardy
    Guest

    Hi,
    I need your help please with: Invoice
    Invoice # 66684
    Billed On 14 Sep 2025
    Terms On-Receipt
    Due On 14 Sep 2025

    I was billed for this recurring subscription, yet cannot find the plugin on any live sites on our server.
    It also doesn’t show in my account section for Boldgrid and I have no payment method showing.

    Can you tell me the associated site AND cancel the subscription please, as the customer may have moved away from us.

    #167831 Reply

    Hello Mark,

    Thank you for reaching out, and I am happy to help!
    I’ve checked your account and I can see that you logged in and canceled the subscription and any further renewals of the W3 Total Cache Pro

    The website associated with this subscription is: https://gi-grimsby.co.uk/

    Thanks!

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