[Matt]

I was charged $99 on a credit card ending 3309 on April 15 by W3 Edge LLC and am not sure why this was charged. I need this removed and confirmed that I will not be charged again. Can someone please confirm this?

[Marko Vasiljevic]

Hello Matt,

Thank you for reaching out, and I am happy to help!

When the W3 Total Cache Pro was purchased and when you subscribed to the Pro version, you accepted the terms and conditions, specifically section 12.2 Automatic Renewal of Premium Subscription Plans https://www.w3-edge.com/policies/.
The ” Renewal Reminder ” email was sent to the email address used to subscribe to W3 Total Cache Pro, one week prior to the renewal of the license on Apr 1, 2025 12:22 AM EDT
. This email has a link to manage your subscription, and you were able to cancel the upcoming renewal.

Do you want me to cancel any further renewals of the subscription?

Thanks!

[Matthew Morookian]

Hi Marko,

Thank you for the response.

I would like you to cancel any future renewals and provide two items:
1. Receipt of this charge
2. Which email is linked to this account?

Thank you.
Matt

[Marko Vasiljevic]

Hello Matthew,

I’ve sent the requested information to the provided email address via the W3 Total Cache support channel

Please check your email. This is a public forum so I did not want to share any sensitive information here.

Thanks!

[Matthew Morookian]

Hi Marko,

I have not received anything but I was charged. What email do you have on file?

Please send everything that you sent that email to my email.

I would happily send this request via a private channel, but can’t find that option on your website. I would like to get this resolved asap.

Thank you,
Matt

[Marko Vasiljevic]

Hello Matthew,

I’ve sent the information to the mmorookian@ email address.
Please reach out to us directly using customer-support@w3-edge.com

Thanks!

[Author]

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