Conflict with plugin

Tagged: W3 Total Cache Troubleshooting

Viewing 4 posts - 1 through 4 (of 4 total)

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January 20, 2022 at 9:39 am #47052

Jeffrey Bauld
Guest

Hello there,

Recently I’ve had an issue with my PDF vouchers not printing their background image… through testing, I found out it was the w3 total cache plugin.
Has this ever happened before? Do you have any pointers as I love your plugin? Maybe we can solve this together.

Jeff

January 20, 2022 at 9:45 am #47061

Marko Vasiljevic
Keymaster

Hello Jeffrey,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Just to confirm, you disabled the W3 Total Cache and the issue was gone?
Can you please share which plugin you are using for the PDF vouchers?
Also, please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue

Thanks!

January 20, 2022 at 11:53 am #47064

Jeffrey Bauld
Guest

I will do this but the site is being opened today to customers so I’ll have to wait until it’s closed for a restock again. Will keep you posted. The plugin was woocommerce pdf vouchers. When the background process would run it would produce the vouchers without the background image… So the vouchers would be text only. Will reply soon.

January 20, 2022 at 11:55 am #47067

Marko Vasiljevic
Keymaster

Hello Jeffrey,

Thank you for the information.
Please make sure that the caching and Minify are disabled for logged-in users in Performance>Page Cache and Performance>Minify.
Let me know what happens when you have a chance.
Thanks!
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