March 2, 2021 at 1:00 pm #34486Joe GrammGuest
I’ve been trying to reply to a premium Support ticket email all morning and when I click Send, a pop up window opens and says Connection Error please try again later.
Is this a known issue today.March 2, 2021 at 1:09 pm #34488
We have not received any reports of connectivity issues related to Premium Support tickets today, but one thing that might help is refreshing your login session to reset the connection. Log into BoldGrid Central first and then try responding to your Premium Support ticket again to see if that helps you get your message sent through.March 25, 2021 at 12:49 pm #35333Andy PierceGuest
I have the exact same problem. Can’t report a bug because the bug reporting system has a bug!March 25, 2021 at 12:57 pm #35350
We are having some problems isolating the Connection Error bug for Premium Support tickets and any additional information you can provide us about this bug is greatly appreciated!
Which browser are you using when attempting to submit your response? Does switching to another browser fix the issue or is the behavior consistent across all of them for you? Which operating system are you using?
We have very little information so far on what exactly is causing this behavior and the majority of our users have not experienced any issues interacting with the Premium Support portal, but we’d like to investigate this further before it becomes a bigger problem.March 26, 2021 at 9:04 am #35363Andy PierceGuest
Browser: Google Chrome: Version 90.0.4430.30 (Official Build) beta (64-bit)
Operating system: Google Chrome OS: Version 90.0.4430.30 (Official Build) beta (64-bit)
Platform: ASUS C434T Chromebook
I haven’t tried any other browsers.
-AndyMarch 26, 2021 at 9:04 am #35370Joe GrammGuest
Since this issue happened to me back on March 2, I’m not going to be able to help with too much trouble shooting.
When I had the issue I was using Safari v14.0.3 (14610.4.3.1.6) with Mac OS 10.14.6 Mohave.
I might have attempted with other browsers and had the same issue. If I did, it would have been with:
Chrome Version 89.0.4389.90 (Official Build) (x86_64)
Firefox 86.0.1 (64-bit)
Hope that helps a little.March 26, 2021 at 9:11 am #35373
Thank you for sending us that information!
Now that we have some additional information on this we can contact our ticketing system provider and see if they can find anything that sticks out about the connection issues. Right now its a long shot, but maybe we’ll be surprised.
Thanks again for all the help!March 26, 2021 at 10:27 am #35374Joe GrammGuest
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