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    steven c queen

    I clicked on contact us and sent information to email address [redacted] but it wouldn’t go through. A friend tried too and it failed to go through too. I sent a message from my personal email [redacted] and the message went through. It seems it doesn’t go through when someone is using the website contact us link. please send me a phone number to contact you back

    Joseph W

    Hi Steven, sorry to hear that the notifications from your contact form aren’t sending properly!

    Unfortunately, here at BoldGrid we do not offer phone support. As a Software provider, limiting support to emails and our community forums not only allows us to keep the cost of our products lower, but it also allows us to provide more effective and efficient support. We communicate visually with screenshots and website links to assist with issues. This also allows us to keep detailed records of your issues in one centralized location, ensuring nothing gets lost in translation if we need to escalate your issue to another team member.

    Most contact form messages are sent using the PHP mail() function and some hosting providers block this mechanism in an effort to mitigate spam messages getting sent from their server.  The contact form on your website appears to have been created using WPForms and the easiest way to get around the possible block on PHP mail() is to configure your contact forms to send messages using SMTP. That guide is from WPForms directly and demonstrates how you can get set up an SMTP plugin to work properly with their contact forms.

    Hopefully using SMTP allows your contact form messages to start coming through as expected and please let us know if you have any other questions for us!

    Jesse Owens

    Hi Steven-

    Speaking of SMTP, BoldGrid’s SMTP service was down for some time today, so you may not have received a notice when Joseph replied above. I’m writing this response to make sure you get a notification.

Viewing 3 posts - 1 through 3 (of 3 total)
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