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  • #37629
    Eugene Stevenson

    Hi Folks,
    I’ve just installed and ran Total Upkeep. On checking in cPanel the appears to be a successful backup of our site.
    However, when I open the Backups tap in the plug in I still see this message:
    “It looks like you don’t have any backups! That’s ok, let’s fix that now. Here’s what we recommend you do:”
    I have also already set a schedule for auto backups to run.

    Jesse Owens

    Hello Eugene-

    Thanks for the question, and thanks for using Total Upkeep for your WordPres backups.

    The most common reason you might not see your backups is that the Backup ID doesn’t match the filename. Check out this short video for instructions on how to fix that:

    Another, less-common cause is that there might be some kind of permissions issue on the server. Can you check the Backup directory & permissions section of the Total Upkeep -> Preflight Check menu, and let us know if any of those tests are failing?

Viewing 2 posts - 1 through 2 (of 2 total)
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