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I have the crio premium plugin installed however it still says upgrade. I tried using boldgrid on my site, but it messed up images on my site. When I used the editor, it would be blank and then I’d use the wordpress editor and boldgrid would fuck up the entire site. I decided at the end of the day to reset my site, and only use the wordpress editor as it seemed to work better than boldgrid and now the crio theme doesn’t recognise that I have premium.
Hi Rainer,
I double-checked all the keys under email address you used here in the forum and all of them should have Crio enabled. Can you open a premium support ticket so our billing and subscription team can take a closer look for you?
If you’re not able to log into your BoldGrid Central account to open a ticket, use the BoldGrid Feedback widget on your main WordPress dashboard page.
We look forward to hearing from you.
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