January 16, 2023 at 2:17 pm #76163JPGuest
When I go into customize the Crio theme I get a page which, based on browser, does not load or I see only a Widgets option. I disabled all the recent plugins I added and still no go. Where should I look or what should I do?
JPJanuary 16, 2023 at 2:23 pm #76319
Thanks for reaching out, although I’m sorry to hear you’re having issues with your Crio Pro WordPress theme customizer not loading on the backend.
To further your troubleshooting lets try deactivating all plugins with the exception of BoldGrid plugins to see if it is a problematic plugin causing this error. Along with recent plugin it could be a recent update to one of your older ones that’s triggering this problem.
I’d definitely temporarily deactivate Jetpack and any caching or security plugins you may be running to test this issue. You also want to be sure you’re running the most up to date version of WordPress Core, Crio Theme and Your Crio Premium plugin.
I hope this helps. We look forward to assisting you further with this!January 17, 2023 at 8:57 am #76324JPGuest
Hi – thanks!
So I did what you suggested and I literally turned off every every non-BoldGrid plugin, all of them. Still no go something is afoot. I tried in Chrome, Edge & Opera and still unresponsive.
What do you suggest for next steps?
Also I see my theme as Crio and not Crio Pro if memory serves me right. Is there a “pro” version of the theme I should use I don’t have on my DreamHost account?
Thanks,January 17, 2023 at 9:04 am #76444
Thank you JP,
The very next thing I would suggest is trying the website in an incognito browser or completely separate browser type to rule out a browser caching issue.
On another note yes, there is a pro version of Crio, it is implemented into your theme in the form of a plugin. There are premium plugins for Crio theme as well as BoldGrid Post and Page Builder and both would be included with your DreamHost web hosting package.
A simple way to download these plugins would be to log in to your BoldGrid Central account and download them from the “Plugins” dashboard.
You can use the same login credentials you’d use to access your DreamHost web hosting account to access your BoldGrid Central central account.
It’s very possible that installing the premium plugin suite (if you haven’t done so already) will clear up your customizer issue as well.
We look forward to hearing from you JP!January 17, 2023 at 10:51 am #76455JPGuest
Altighty – thx for the pro bit btw I have it installed should I deinstall & re-install it?
So for incognito mode browsers:
– Brave: Nope
– Brave/Tor: Nope
– Firefox: Nope
– My Pixel 6 fully updated on Chrome: Nope
– Chrome Win11: Nope
I’ll stop there 🙂
So something is messed up in the theme’s code. My BG key is added to my account as well. I re-installed all the plugins and no progress on solving my issue. All plugins are to the latest version and WP as well. Crio Pro 1.8.1 is manually installed but WP says 1.8.0 so I disabled auto updates for now. With 1.8.1 still the same problem in another browser in incognito mode.
Please advise – thanksJanuary 17, 2023 at 10:51 am #76457JPGuest
And we’re back!
I deleted the footers I created in the Crio plugin and voila, back in business. Weird.January 17, 2023 at 10:54 am #76460
I’m sorry you had to go through so much but I am happy to hear that you regained functionality. I am curious now to know that if you were to create a new custom footer would you again lose functionality.
If you don’t mind trying that out and getting back to us we would greatly appreciate it! I’d like to replicate this issue on my end if possible so that we can create a bug fix for it and have it patched in an future Crio theme update.
Thanks JP! Please let us know if there’s anything else that we can answer for you as well!January 18, 2023 at 11:04 am #76464JPGuest
I made a new footer and it works fine, for some reason the 1st was not working. Weird. Site is up and plugins are on go take a look http://www.alzheimerstech.com
Now just gotta finish that sharing plugin not showing in the footer.January 18, 2023 at 11:05 am #76568
That’s awesome JP!
Definitely reach back out if there’s anything you feel that we help you with, were always here!
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