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  • #101269
    Ernie Franic

    Hi there,

    I have https://www.diapraxis.com running on DreamHost with Crio Pro. After an update, Crio seems to have lost all of its “Pro” features despite the presence of the Crio Premium plugin. In Appearance > Customize, I see the “Get More Features” link.

    The original staging site https://diapraxis.net does not display this. Unfortunately, the site owner has made a number of changes since we converted over from the staging site, so a wipe/reinstall/remigration of WordPress isn’t a viable option.

    Any thoughts as to how we can get this fixed?


    Brandon C

    Hi Ernie,

    Thanks for reaching out! The fact that you transferred the site over from a staging area makes me think the issue may be the Premium Key associated with your Crio Pro WordPress theme was removed in the transfer.

    What you likely need to do here is access your BoldGrid Central account and copy/paste the premium key into your website. You can find your Premium Key in the Connect Keys section of your BoldGrid Dashboard.

    Once you have copied the premium key visit your WordPress admin Settings > BoldGrid Connect and to input it into your website.

    I hope this helps Ernie! Please let us know if you have any other questions for us.

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