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  • #43012
    Robert Nguyen

    Here’s the error i received

    Fatal error: Uncaught Error: Class ‘Kirki’ not found in /home/mortgageswithrob/ Stack trace: #0 /home/mortgageswithrob/ require_once() #1 /home/mortgageswithrob/ BoldGrid_Framework->load_customizer_files() #2 /home/mortgageswithrob/ BoldGrid_Framework->load_dependencies() #3 /home/mortgageswithrob/ BoldGrid_Framework->__construct() #4 /home/mortgageswithrob/ require_once(‘/home/mortgages…’) #5 /home/mortgageswithrob/ in /home/mortgageswithrob/ on line 47
    There has been a critical error on this website.

    Really need help with fixing this. My website is not accessible.

    Joseph W

    Hi Robert, sorry to hear that you are getting that error on your website and we will do everything we can to help you get things working again!

    Our team found a bug in the 2.9.3 version of Crio with the included Kirki library and released the 2.9.4 update to address this problem, and once the theme is updated your website should start functioning normally again.

    Since your dashboard is not currently accessible you will need to temporarily switch the active theme using WP-CLI over SSH.

    Once the theme is switched from Crio to another one you will be able to access your dashboard and then run the update for Crio. After that you can switch the active theme back to Crio and the error should no longer happen.

    Alternatively, you can contact your hosting provider to have their team get the appropriate updates applied since their team has all of the access required to make those changes on your behalf.

    I hope that this helps you get things working properly again Robert and please let us know if there is anything else that we can do to help!

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