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  • #71045

    When trying to add widgets to my site using BOLDGRID PREMIUM the Crio theme tells me I need to upgrade to PREMIUM in order to use widgets.

    I have premium active but the theme does not seem to recognise this.

    I have had nothing but trouble with BoldGrid and Crio ever since I started using them and have had paywalls thrown at me at EVERY point possible.

    How can I rectify this before I completely remove any signs of this software from my server.

    Brandon C

    Hi Lee,

    Thanks for reaching out and thank you for partnering with our Premium hosting partner DreamHost! With DreamHost you have unlimited installations using your BoldGrid license key so you shouldn’t be coming across any paywalls.

    I’m thinking if you’re having issues with premium features on your site you may have an invalid premium license key input or you need to install or update the premium plugins for both Crio Pro WordPress theme and BoldGrid Post and Page Builder for WordPress.

    You can find these in the “plugins” sections of your BoldGrid Central dashboard. To access BoldGrid Central you just need to login at using the same credentials that you would use to log into your primary hosting account with InMotion Hosting.

    You can access Premium Support from your BoldGrid dashboard as well if you need additional assistance with setting up your license keys or premium plugin suite.

    I hope this helps, please let us know if there’s anything else that we can answer for you.

    Brandon C.


    Hello, I spent all night reinstalling Boldgrid software and nothing I still have the same ‘inactive’ notice on all my headers and footers apart from ‘sidebar’ and ‘footer 1’, after installing ‘Crio Premium’ and activating it on my site I’m no longer able to use the ‘customize’ option on my site now.

    I am actually just fed up with Boldgrid and actively seeking a new company that doesn’t throw paywalls at you after using a ‘Premium’ subscription if ‘premium’ means unlocking more notifications to pay Boldgrid for more customisation options.
    The use of the word ‘premium’ has simply translated to we can now ask you for more money.

    No offence Brandon but I don’t see how you can help me.

    Brandon C

    Thanks Lee,

    No offense taken, I would really just like to get you up and running because I believe that if you’re seeing a paywall and premium functionalities are missing it must be some plugin related issue or perhaps a faulty license key.

    In Premium Support you can grant us access to your website using a plugins like Temporary Login W/o Password to grant us access to the site so we can login and address the issue directly.

    You can access your BoldGrid central account to reach out to premium support using the same account credentials you would use to log in to your DreamHost Hosting account.

    Totally up to you Lee, but I’m sure we can get you up and running if there’s indeed a problem there.

Viewing 4 posts - 1 through 4 (of 4 total)
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