[Resolved] Customizer color palette it has disappeared in Child Theme | BoldGrid
Topic Resolution: Resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
  • #26991 Reply
    Orlando Chaparro

    Greetings from Paraguay.
    I have lost the settings or access to the color palette in the color customizer.

    I can only see a few pins with an x ​​and at the bottom there is a text box with css codes.

    This happened after creating a child theme for my goldgrid-callaway theme but I had misnamed the theme as callaway in $ parent_style = ‘callaway’; and I suspect that the problem began there, losing the original colors of the site. when uninstalling the child theme, the colors were restored. but the customizer was left without being able to see the color palette.
    Parent theme boldgrid-callaway
    child-theme boldgrid-callaway-child

    function boldgrid_enqueue_styles() {
     $parent_style = 'boldgrid-callaway';
     wp_enqueue_style( $parent_style, get_template_directory_uri() . '/style.css' );
     wp_enqueue_style( 'child-style', get_stylesheet_directory_uri() . '/style.css', array( $parent_style ), 
     wp_get_theme()->get('Version') );
    add_action( 'wp_enqueue_scripts', 'boldgrid_enqueue_styles' );


    /*Theme Name: Boldgrid callaway Child
    Theme URI: https://www.boldgrid.com
    Description: BoldGrid Callaway Child Theme
    Author: BoldGrid Support
    Author URI: https://www.boldgrid.com
    Template: boldgrid-callaway
    Text Domain: boldgrid-callaway-child
    Version: 1.0
    License: GNU General Public License v2 or later
    License URI: http://www.gnu.org/licenses/gpl-2.0.html
    Tags: */
    #27019 Reply
    Jesse Owens

    Hi Orlando-

    Thanks for the additional details.

    I created a testing site with Callaway just to double check your code, and it looks like you’ve got everything correct now. The color palette on my testing site works with the code just like you’ve got it.

    Just to make sure we don’t have any typos, copy-and-paste the code from these two GitHub Gists:

    One other troubleshooting step I’d like you to try. Activate a non-BoldGrid theme, such as Twenty Twenty, then re-activate your child theme. This should load the BoldGrid libraries fresh for you.

    #27067 Reply
    Orlando Chaparro

    Unfortunately I had no luck, I also did the same in another test site, and it worked ok, I think my problem is that my installation of the Callaway theme is broken, is it possible to reinstall the theme without losing the current configuration? I suspect that there is a file broken that must be overwritten to restore it, and the problem is not related to the installation of the child theme.

    #27073 Reply
    Jesse Owens

    Hi Orlando-

    Thanks for trying that for me.

    If you delete and re-install the theme, your configurations are still saved, so it’s worth a try. Activate a different theme, then click on Theme Details for Callaway.

    Then, click Delete at the bottom-right of the Theme Details screen.

    Finally, re-install the theme (you can download it directly from this link).

    If that still fails, can you fill out a premium support ticket (be sure to log in with the email address you use for your DreamHost account) so we can log in and take a closer look for you?

    #27199 Reply
    Orlando Chaparro

    Nothing worked, remove the theme and install again, sftp copy the files, install another bolgrip theme but I did not succeed.

    Submit a ticket to premium support.

    thanks for your patience and all your help.

    #27218 Reply
    Jesse Owens

    Thanks Orlando-
    We’ll follow up shortly with your premium support ticket.

    #27258 Reply
    Orlando Chaparro

    Now it works!!!
    I deactivated several plugins but that did not change anything, but when deactivating the Gutemberg plugin it worked correctly, I activated it again and again the failure.
    So what
    Deactivate permanently and it works OK and I was able to install the child theme, now everything works ok.

    now I’m going to look for tutorials on how to change the header and footer in the child theme and progress with my website.

    thank you. they were very helpful.

    #27279 Reply
    Jesse Owens

    Hi Orlando-

    I’m very glad to hear you found the solution! Keep in mind that the Gutenberg plugin exists to develop new features for the default WordPress editor, and it should be considered “beta.”

    The production-ready features of Gutenberg are already included in your WordPress installation, so you only need the plugin if you want to test the bleeding-edge features of the editor.

    That said, you may have helped us out by discovering this bug. I’ve created a new bug report so our developers can investigate the errors.

Viewing 8 posts - 1 through 8 (of 8 total)
Reply To: [Resolved] Customizer color palette it has disappeared in Child Theme
Your information: