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  • Author
    Posts
  • #28268
    Wesley
    Guest

    Hi I am wondering I had added my new site to here and it backed up the database but now when I try to import it says incorrect format

    #28288
    Jesse Owens
    Keymaster

    Hi Wesley-

    I’m sorry to hear that your Database Import is failing, we’ll be happy to help.

    First thing to check, can you reply back with your log? Navigate to Total Upkeep > Tools > Logs and locate the log file with the term restore- that matches the time you attempted to restore your database.

    If we can take a look at that log file, that should help us resolve the issue for you.

Viewing 2 posts - 1 through 2 (of 2 total)
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