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We tried to deactivate the plugin. It crashed the whole site and gave us a 403. We reactivated to get the site back up, but now the site is not displaying properly. The homepage is now off-center causing a huge white column to appear. Seems to be only the homepage. Images from the bottom carousel are also not displayed.
Hello John,
Thank you for reaching out and I am happy to assist you with this.
As I can see, besides W3 Total Cache, you are also using Asset cleanup.
I can see a lot of console errors and this beating said a lot of jQuery errors whid does not seem to be related to W3 Total Cache, but with the:
/wp-content/plugins/real-estate-listing-realtyna-wpl-pro/assets/js/frontend.min.js
Can you please go to Performance>General settings, disable Page Caching and Object Caching, save all settings and purge the cache and after that try to deactivate W3 Total Cache?
Thanks!My number one concern right now is fixing the display problems. Do you have any suggestions for that issue? Would purging the cache be advised?
Thank you for the suggestions on the uninstall. I appreciate your help.
Hello John,
Thank you for your feedback.
As I can see the only problem is with the video on the Home page. I’ve checked the source and I can see that it should be style=”width:100% so that is strange indeed.
I’ve also checked the website bypassing the cache and it does not have any difference.
Have you tried disabling W3TC to confirm if the problem is related to our plugin?
Thanks!Hello John,
Thank you for your feedback.
As I can see the only problem is with the video on the Home page. I’ve checked the source and I can see that it should be style=”width:100% so that is strange indeed.
I’ve also checked the website bypassing the cache and it does not have any difference.
Have you tried disabling W3TC to confirm if the problem is related to our plugin?
Thanks!
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