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  • #42476
    Ed Jourdan
    Guest

    Hi, The plugin is super fast, but unfortunately the header image doesn’t load. Is there a solution for this?

    #42535
    Marko Vasiljevic
    Keymaster

    Hello Ed,

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked your website and I can see that the W3 Total Cache is active, however, I am not seeing the issue you are referring to as the header image is visible.
    Can you please share the screenshot of what you are seeing and where the image is missing?
    Thanks!

    #42537
    Ed Jourdan
    Guest

    I resolved the issue by unchecking Lazy load.
    But the performance is slower

    #42539
    Marko Vasiljevic
    Keymaster

    Hello Ed,
    Thank you for the information.
    You can exclude the specific image from Lazy Load in Performance>User Experience>Exclude words:
    So you can try to re-enable lazy load, add the image URL to the Exclude words: area
    https://www.water-line.nl/wp-content/uploads/2021/08/header-image.png
    and make sure to save all settings and purge the cache.
    I hope this helps!
    Thanks!

    #42541
    Ed Jourdan
    Guest

    No Exclude words found in free version.

    #42542
    Ed Jourdan
    Guest

    Yes it works for the header but not for the plugin
    Responsive Filterable Portfolio Pro

    #42545
    Marko Vasiljevic
    Keymaster

    Hello Ed,

    Thank you for the information.
    I can confirm that we have not tested W3TC with the plugin you are mentioning as it only has 3000+ installs.
    What you can try is to modify the Threshold – the outer distance of the scrolling area from which to start loading the elements.
    Thanks!

Viewing 7 posts - 1 through 7 (of 7 total)
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